Alumni Accounts and Email: Frequently Asked Questions
What services will new Alumni be able to use?
Beginning with spring 2015 graduates, alumni are able to use the following services:
- Pitt Email (Outlook)–via outlook.office365.com
- Pitt Password Manager (LastPass) premium accounts
- Enterprise Spam and Virus Filter
- PittNet Wi-Fi (while on campus)
- Eduroam (wireless access using your Pitt account from participating institutions around the world)
- View your grades online via the Student Information System (PeopleSoft) / PS Mobile
- Order transcripts and enrollment verifications online
- Account Management tools, including the ability to update your name and photo, change your University password, or reset your password if you forget it
- Access to the 24/7 IT Help Desk via live online chat, phone, or email
- Access to PittPAY
Will my University email address change?
No. Your University email address will remain the same. The only exception is if you have been a faculty or staff member within 120 days of your student account's termination. See "Who does not receive an Alumni account" below for details.
How do I access my Pitt Email (Outlook)?
If you have configured a mobile device to access your Pitt Email (Outlook), it will continue to work once your primary student account transitions to an Alumni account. You can also access your email by logging in to outlook.office365.com or through the My Pitt (my.pitt.edu) website (after selecting your "Alumni" role).
Who is entitled to retain their University email account?
All graduating students (beginning with spring 2015 graduates).
Who is not entitled to retain their University email account?
Faculty and staff members will not receive an Alumni account when they leave the University. If you are a graduating student and you have been a faculty or staff member within 120 days of your student account's termination, then you will not automatically receive an Alumni account. However, you can still request a new one by contacting the Help Desk at 412-624-HELP (4357).
How do I know when my Alumni account is active?
You will receive an automated email message from the University explaining that your primary University Computing Account will automatically convert to an Alumni account on a specific date. For example, if you graduate in spring of 2018, this email should arrive after the add/drop period ends in fall 2018.
Does my Alumni account expire?
We will contact you every ten years via email to ask you to confirm that you want to keep your Alumni account. If you do not indicate that you want to keep your Alumni account, we will delete it.
I have an email forwarding address for my University email. Will my email still be forwarded to that address once I have my Alumni account?
Yes. Your University email will still be forwarded.
Can I update my email forwarding after my account converts to an Alumni account?
Yes. You will be able to update your email forwarding in the same way that you do today.
What happens to my Alumni account if I come back to Pitt after I graduate (for example, to take additional classes or as a faculty or staff member)?
If you return to Pitt as a student, you will keep your Alumni account and it will convert back to a primary University Computing Account. If you return to Pitt as a faculty or staff member, a new account will be created for you to use. You will still retain access to your Alumni account as well.
Some University departments that provide additional technology services may want to allow alumni access to these services or restrict these services (for example, because of licensing requirements). Technical information intended to help departmental IT staff modify access to their services for alumni is available on our Enterprise Active Directory Frequently Asked Questions page.