24/7 IT Help Desk | Information Technology | University of Pittsburgh

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24/7 IT Help Desk

The 24/7 IT Help Desk is your central point of contact for all Pitt Information Technology services. Get fast and friendly technical support how and when you want it—including holidays—via phone, live chat, online form, email, or drop-in. You can also check our Alerts & Notifications to determine if an outage is affecting you.


Dedicated IT Support

We're on the Case

Regardless of how you contact us, we"ll create a case for your request and keep you aware of its status. We"ll also email a survey for feedback once your case is closed.

Submit a Case

Help & How-To Documents

Help Yourself When You Need It

The fix to your problem may be a quick search away. Find answers to your questions with our growing library of help and how-to articles. We cover everything from information security tips, to guides for using specific software titles.

Notification Options

System Updates

Keeping systems up-to-date and running smoothly requires occasional downtime. Watch our IT Service Status dashboard to stay informed of both scheduled and unplanned outages, sign up to be notified about specific services, and check our Alerts & Notifications page for extra information.

See Alerts & Notifications