Overview
The Rave Guardian app is an optional companion safety app that leverages mobile technology to provide new options for contacting the Pitt Police. It's available through the Pitt App Center, the Apple App Store, or Google Play.
- Important: Downloading the app does not subscribe you to receive ENS alerts or Crime Alerts. You must subscribe to ENS alerts and Crime Alerts separately.
Detail
Your Phone Can Be Your Guardian
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Submit tips–anonymously, if you prefer–to the Pitt Police via text message. Your tips can even include photo attachments. |
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Set a safety timer whenever you are alone or in an unfamiliar place. |
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Call the Pitt Police directly from the app.
If you've set up your profile in advance, it displays the details you've provided to the police dispatcher. This can be helpful if you are unable to speak.
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3 Easy Steps to Get Started with the Rave Guardian App
1. Download the app from the Apple App Store, Google Play, or the Pitt App Center.
2. Launch the app to set up your account.
Note: The first time you launch the app, you may be asked to allow "location services" and "send notifications." The app relies heavily on these features, so we encourage you to allow them.
a. Enter your mobile phone number and tap Continue.
b. The app sends you a verification code via text. Enter the code and tap Continue. Note that you must agree to the terms and conditions in this step.
c. Enter your University email address (do not use any aliases you have created) and tap Continue.
d. The app sends another verification code to your University email address. Enter the code in the app and tap Continue.
e. Select your campus and tap Save.
f. The app will ask you to confirm your Pitt identity. Tap Yes if it is correct. Swipe through the brief tutorial to display the main Rave Guardian screen.
Note: You can view detailed step-by-step instructions below.
3. You're now ready to begin using the Rave Guardian app.
Other Public Safety Resources
Emergency Notification Service (ENS)
The University's Emergency Notification Service (ENS) provides University students and employees with critical information in the event of an emergency—using voice, text, and email channels. Everyone at the University is subscribed to receive email alerts from ENS. You are strongly encouraged to subscribe to receive text and voice message alerts, as well.
Crime Alerts
The Police Department issues a crime alert when a serious, unresolved crime is committed on or adjacent to campus, the crime creates a threat of immediate physical harm to faculty, staff or students, and the likelihood of repetition is such that a report is necessary to aid in the prevention of similar occurrences.
Crime Alerts are separate from the University's Emergency Notification Service (ENS). Subscribing to receive ENS alerts does not subscribe you to receive Crime Alerts. You must subscribe to Crime Alerts separately.
Detailed Rave Guardian App Guides
Rave Guardian App: Step-by-Step Setup Guide
These instructions explain how to set up the Rave Guardian app for the first time. The images below were captured on an iPhone. The screens on an Android phone look similar.
1. Download the Rave Guardian app from the Apple App Store, Google Play, or the Pitt App Center and launch it.
Note: The first time you launch the app, you may be asked to allow "location services" and "send notifications." The app relies heavily on these features, so we encourage you to allow them.
2. Enter your mobile phone number and tap Continue.
3. The app sends you a verification code via text. Enter the code and tap Continue. Note that you must agree to the terms and conditions in this step.
4. Enter your University email address (do not use any aliases you have created) and tap Continue.
5. The app sends another verification code to your University email address. Enter the code in the app and tap Continue.
6. Select your campus and tap Save.
7. The app will ask you to confirm your Pitt identity. Tap Yes if it is correct.
8. Swipe through the brief tutorial to display the main Rave Guardian screen.
9. You are now ready to use all the features of the Rave Guardian app.
Rave Guardian App: Update Your ENS Contact Preferences
You can update your contact preferences in the University’s Emergency Notification Service (ENS) right from the Rave Guardian app. You can add mobile phone numbers on which you can receive text and voice alerts. You can also add landline phone numbers on which you can receive voice alerts.
To update your ENS contact information through the Rave Guardian app, complete the following steps:
- Tap the Photo icon next to your name in the upper left-hand corner of the main screen.
- Tap the Edit icon (pencil image) next to your name.
- To add or change a mobile phone number, tap the field below Mobile 1, Mobile 2, or Mobile 3. Enter a mobile phone number, select whether you also want to receive voice alerts on that number, and tap Save.
- To add or change a landline number, tap the field below Landline 1, Landline 2, or Landline 3. Enter your phone number and tap Save.
Your changes will be updated in the Emergency Notification Service. You can verify that the changes have been made by logging in to http://pi.tt/alerts and reviewing your contact information.