Pitt Information Technology will upgrade the University’s Enterprise-Managed Symantec Endpoint-Protection service to Windows Server 2019 on Wednesday, Jan. 15. Maintenance begins at 10 a.m. and will conclude by 1 p.m. All University users will continue to be protected and receive virus definition updates during the maintenance period.
Users with an unmanaged version of Symantec Endpoint Protection control their own anti-virus protection settings and will not be affected. Department IT administrators that use the University’s Enterprise-Managed Symantec Endpoint-Protection servers to standardize anti-virus protection across their department will be unable to log in to the management console until maintenance has been completed.
To determine your version of Symantec Endpoint Protection, open the software, click Help, and select Troubleshooting. Check what displays in the Management panel next to “Server:”. If the text reads “self-managed,” you have an unmanaged version. If the text reads “Offline” or displays a server’s address, you are using a managed version.
Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.