Phishing Alert: “Display trusted” Scam Links to Harmful Website | Information Technology | University of Pittsburgh

Phishing Alert: “Display trusted” Scam Links to Harmful Website

Monday, February 11, 2019 - 09:11


Pitt Information Technology is responding to a new an email phishing scam that may use the Subject “Mailbox Helpdesk.” The body of the email contains little text, but it features a clickable button with “Display trusted” or similar text to try to convince the reader the email is safe. Clicking the button takes readers to a harmful web page that attempts to collect the reader's username and password. The email scam may appear to originate from a University email address or from an external email address. 

Below is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to Detailed instructions on reporting scams are available at our phishing awareness page.

Also, please do not “Reply All” to emails asking to be removed from email lists or to make other comments to the list.


From: Doe, John  <>
To: Pitt User
Subject: Mailbox Helpdesk

Screenshot of scam email


Pitt IT strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain malicious software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, Pitt IT recommends that all users install Antivirus (Symantec Endpoint Protection) software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, Pitt IT offers Anti-Malware (Malwarebytes) for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the 24/7 IT Help Desk at 412-624-HELP (4357) if you have any questions regarding this announcement.