Advanced Telephone and Voice Services
A variety of advanced voice services are available to enhance the productivity of faculty and staff. Services are available to help facilitiate collaboration, manage costs, and improve customer service.
For more information or to request an advanced service, please submit an online Telecommunications Service Request. An analyst will contact you to discuss your needs.
- Authorization Codes
Enables individuals to make calls to any location from phones with Calling Restrictions. These calls are chargeable to your department. - Automated Call Distribution (ACD)
This service is used for high-volume call applications such as a customer support center. Calls are automatically routed to individuals based on customized rules to create an efficient call management environment. Real-time and historical activity reporting is available. CSSD will consult with your department to determine how this feature can benefit you. - Auto-Attendant
Common in most customer-service applications, this feature, provides a touch-tone menu to help efficiently route calls. The customer then is connected to the person who can most effectively address his/her needs. CSSD will consult with your department to determine how this feature can benefit you. - Call Pickup
Help to ensure that incoming calls are answered quickly with Call Pickup. This feature allows a person to immediately answer another person's ringing phone. - Calling Cards
Provide faculty and staff with a convenient and cost effective way to charge phone calls to your department when they are off campus or traveling on University business. -
Calling Restrictions
Departments are charged for off-campus calls. To control departmental costs, phones can be restricted to allow calls to limited specific restriction levels:- Campus only
- Local areas codes (most of 412/724/878)
- Pennsylvania area codes
- All United States area codes
- International locations
With Authorization Codes departments permit select individuals to override calling restrictions and place calls dial to numbers in selected levels.
- Connections for Pagers, Fax Machines & Overhead Paging Systems
CSSD provides the phone numbers and any needed cabling for these service. However, obtain equipment for these services through the University’s Purchasing office. - Cover Path
Ensure that your incoming calls are answered by directing the call to as many as six other phones. - Enhanced Voice mail
Provides additional storage and extended retention time for stored messages. -
Toll Free Phone Numbers
Provide your students, faculty, staff or customers the ability to reach you through a toll-free phone numbers, chargeable to your department. Toll-free numbers have area codes of 800, 866, 877, or 888. -
Telephone Conferencing Service
Need to conference with a large number of people? The University Telephone Conferencing service provides secure, on-demand service which can join up to 125 parties. Participants can join the conference though a toll-free number in the continental United States. View detailed help for more information, including options for international participants.