Phone Feature Instructions

 

These commonly used telephone features will save you time. Advanced telephone and voice services are available to increase productivity, enhance collaboration, and improve customer service.

Feature

Description

Instructions

Call Forwarding

Forward calls to another Univeristy phone.

Press [*] [2] to activate.

Press [#] [2] to deactivate.

Call Pickup

Answer another ringing phone in your department. Must be enabled in advance by CSSD.

Press [#] [4].

Conference Calls

Conduct a conference call with up to three parties on basic phones.

Press the switch hook.

Dial the new party.

Press the switchook to connect the party into the conference.

Last Number Redial

Quickly redial the last number you called.

Press [*] [4].

Priority Call

A 3-ring burst is sent to alert your party that your call is urgent.

Dial your party's number, then press [*] [1] .

Send Call

Send calls directly to your voicemail.

Press [*] [3] to activate.

Press [#] [3] to deactivate.

Speed dialing

Quickly dial frequently used phone numbers. Available only on phones with programmable buttons.

Press the speaker button.

Press [*] [0]

Press button you want to program.

Dial your party's number.

Press the button you programmed again. You will hear a 3 beep confirmation.

Transfer a call

Transfer a call from your phone to another party.

Press the switchook and listen for the dial tone.

Dial the number to which you want to transfer the caller.

When the party answers, tell him/her that you are transferring a call.

Hang up and the call will be transfered.

Features for Currently Offered Phones

A variety of additonal time-saving features are available, such as a caller ID display, messages-waiting light, mute and speaker buttons. Review the Quick reference documents for more information.

Need help?

Call the Technology Help Desk at 412 624-HELP [4357] or submit a help request online.

 

 


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Help

Contact the Technology Help Desk online or by phone, 412-624-HELP [4357].


Report Phone Problems

Having problems with your phone?

Submit a help request with the Technology Help Desk, or call 412 624-HELP [4357].