Phone Feature Instructions
These commonly used telephone features will save you time. Advanced telephone and voice services are available to increase productivity, enhance collaboration, and improve customer service.
|
Feature |
Description |
Instructions |
|
Call Forwarding |
Forward calls to another Univeristy phone. |
Press [*] [2] to activate. Press [#] [2] to deactivate. |
|
Call Pickup |
Answer another ringing phone in your department. Must be enabled in advance by CSSD. |
Press [#] [4]. |
|
Conference Calls |
Conduct a conference call with up to three parties on basic phones. |
Press the switch hook. Dial the new party. Press the switchook to connect the party into the conference. |
|
Last Number Redial |
Quickly redial the last number you called. |
Press [*] [4]. |
|
Priority Call |
A 3-ring burst is sent to alert your party that your call is urgent. |
Dial your party's number, then press [*] [1] . |
|
Send Call |
Send calls directly to your voicemail. |
Press [*] [3] to activate. Press [#] [3] to deactivate. |
|
Speed dialing |
Quickly dial frequently used phone numbers. Available only on phones with programmable buttons. |
Press the speaker button. Press [*] [0] Press button you want to program. Dial your party's number. Press the button you programmed again. You will hear a 3 beep confirmation. |
|
Transfer a call |
Transfer a call from your phone to another party. |
Press the switchook and listen for the dial tone. Dial the number to which you want to transfer the caller. When the party answers, tell him/her that you are transferring a call. Hang up and the call will be transfered. |
Features for Currently Offered Phones
A variety of additonal time-saving features are available, such as a caller ID display, messages-waiting light, mute and speaker buttons. Review the Quick reference documents for more information.
Need help?
Call the Technology Help Desk at 412 624-HELP [4357] or submit a help request online.
