Phishing Alert: "IT Desk" Scam

Wednesday, August 31, 2016 - 13:43


Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims your email account will be removed due to "congestion" unless you click a link to confirm it. The link directs readers to a harmful Web page that attempts to collect their username and password. The email scam usually originates from a University email address.

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to phish@pitt.edu. Detailed instructions on reporting scams are available at http://technology.pitt.edu/phishingscams.


Subject: IT Desk

Maintenance Unit,

Due to congestion in all accounts,there shall be a removal

exercise of all used and unused Email

Accounts. IT DESK Inc would be shutting down several accounts.You will

have to confirm your Email Account. So you are required to

log on to your Online Email Account Details with the provided link below.


Thank you for your co-operation

© 2016 All rights reserved.


The link in the phishing email directs readers to a malicious Web page (shown below) that attempts to collect your username and password.

IT Desk scam

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.

SharePoint Online Provides Rich Set of Collaboration Tools

Monday, August 10, 2015 - 08:40


SharePoint Online and Office 365 provide University of Pittsburgh students, faculty, and staff with a rich set of collaboration tools from a single, convenient online location. Create and develop your ideas, share information with friends and colleagues, and work together more effectively.  

With SharePoint Online and Office 365, you can:

  • Create Collaborative Web sites: Create sites that you can use to store files, collaborate with others, create tasks, manage schedules, build workflows, or start a blog. You can share your site with others, even people outside Pitt.
  • Store, Sync, and Work Together on Documents: SharePoint includes OneDrive for Business, which allows you to store up by 5 TB of files in the cloud so that you can easily access them across all of your devices. You can share your documents with anyone, and you can use sync to work with your files while you're offline. You can even work together on the same document at the same time, chat with collaborators right from within the document, and easily revert to previous versions of files whenever you need to.
  • Use Office on Any Device: Office Online gives you access to Office products like Word, Excel, PowerPoint, and more in the cloud. So you can create and edit Office documents from anywhere on any device.
  • Connect People, Documents, and Ideas: SharePoint includes Delve, a unique visual search tool that helps you find useful and interesting content anywhere in Office 365. You can use Delve to find documents you have worked on recently or documents your friends and colleagues have been working on. Just type a name and you will be able to see everything that person has given you permission to view.
  • Share and Manage Your Videos: Office 365 Video is included with SharePoint Online. It allows you to upload, watch, and share videos anywhere, anytime, on any device. Spotlight recommendations and custom channels help you find video content that is most relevant and helpful to you.

Students, faculty, and staff can access SharePoint Online at pitt.sharepoint.com or by logging in to My Pitt and clicking SharePoint Online. We have also created a detailed Web page at http://technology.pitt.edu/sharepoint with videos explaining each of these benefits in more detail. The page also includes links to online training offered through lynda.pitt.edu.

Network Maintenance to Affect BST, Petersen on Oct. 15

Tuesday, October 4, 2016 - 17:39


Scheduled maintenance will affect wired and wireless network service and telecommunications service in Biomedical Science Tower and Petersen Events Center during the standard downtime period on October 15. Network and voice service will be unavailable from 11:00 p.m. on Saturday, October 15 until 3:00 a.m. on Sunday, October 16 while work is completed.

Although the maintenance is scheduled to end at 3:00 a.m., network service will be restored earlier if work is completed ahead of schedule. This maintenance is necessary to enhance the stability and reliability of the network.

Please contact the Technology Help Desk at 412 624-HELP [4357] if you have any questions about this announcement.

How to Get Software

A variety of software is available at little or no cost to University students, faculty and staff. Browse the list of available software for students or software for faculty, staff, and departments. See below for information on purchasing software.

PittNet (Wireless): Mac OS X 10.8, 10.9, 10.10, & 10.11: Configuration for Wireless PittNet

Before You Get Started

To connect your Mac to Wireless PittNet, you need:

  • Mac OS X v10.8 or higher
  • Built-in Wi-Fi or Wi-Fi Adapter
  • Valid University Computing Account

Detailed Instructions


Wireless Coverage Locations

WIRELESS-PITTNET and WIRELESS-PITTNET-FAST are available in these locations:

  • Allen Hall
  • Alumni Hall
  • Bellefield Hall
  • Benedum Hall
  • Thomas E. Starzl Biomedical Science Tower (Tower1)
  • Biomedical Science Towers 2 and 3
  • Barco Law Building
  • Cathedral of Learning
  • Chevron Science Center (except Auditorium)
  • Clapp Hall
  • Crabtree Hall
  • Craig Hall

PittNet(Wireless): Getting the Best Wireless Experience


The utilization of wireless service here at Pitt has increased dramatically during the past few years. In the month of September 2011, there were 1.2 million wireless sessions on all the University's campuses. By September 2013, that number had grown to 17.5 million sessions. In the month of February 2014, there were more than 19.3 million sessions.