Tech Support

Faculty Information System: A Getting Started Guide with Using Elements

To learn more on how to use the Faculty Information System(Elements), you can view the QuickStart Guide or refer to the videos below for detailed help using the enhanced service. 

Email: Trust Contacts

Trust Contacts

Selecting the option to trust your email contacts ensure that email messages sent by people in your Contacts list will not be quarantined as spam. You can select “Trust Contacts” from your Outlook email client (Windows or Mac), or you can use the Outlook Web App via My Pitt (Windows or Mac).

Phishing Alert: Message from PNC Bank Scam

Monday, December 19, 2016 - 16:32


Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims that the user has a new, important message from PNC Bank. The email bank asks the user to provide credentials in order to provide improved security for their account, and they need to click the link and verify their usernames and credentials. Opening the email link redirects the user to a malicious external site which then attempts to gather usernames and credentials.

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to phish@pitt.edu. Detailed instructions on reporting scams are available at http://technology.pitt.edu/phishingscams.


Subject: Important Update About Your PNC Online Baning Details

Fake TIAA page


The link in the phishing email directs readers to a malicious Web page (shown below) that mimics a PNC login page and attempts to gather usernames and credentials.

Fake PNC Vank page

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.

Technical Support Walk-in Locations

Technical Support Desk at the University Store on Fifth

Technical Support Desk

Software/Application Support

CSSD provides support for your computing experience at the University through the Technology Help Desk and our support teams including  Student Technical Consultants and Core Consultants.

Parallels Desktop for Students

Run Windows and other operating systems on Intel-based Macintosh computers.