Online Technical Training

Academic Courseware for Faculty

All eligible teaching faculty can download more than 75 academic courses.

Need Multifactor Authentication Help? We Are Coming to You!

Monday, February 20, 2017 - 11:54


Multifactor authentication is an additional layer of security designed to prevent unauthorized access to your information and University data, including confidential retirement account details, pay statements, or direct deposit information. It will be required for faculty and staff beginning March 5. 

Our support specialists will be visiting departments in buildings all across the Pittsburgh campus to help you register your device for multifactor authentication, use it to log in to University services, or answer any questions you might have. Check the schedule below for a location near you. 

  • Monday, 2/27
    • Morning: Music Building, Falk School
    • Afternoon: Salk Hall, William Pitt Union
  • Tuesday, 2/28
    • Morning: David Lawrence Hall, Crawford Hall, Langley Hall, Clapp Hall, Crabtree Hall, Parran Hall
    • Afternoon: Information Sciences Building, Crawford Hall, Langley Hall, Clapp Hall, Crabtree Hall, Parran Hall
  • Wednesday, 3/1
    • Morning: Oxford Building, Chevron Science Center, Benedum Hall & Engineering Auditorium
    • Afternoon: Loeffler Building, Chevron Science Center, Benedum Hall & Engineering Auditorium
  • Thursday, 3/2
    • Morning: Posvar Hall, Sennott Square, Forbes Pavilion
    • Afternoon: Posvar Hall, Sennott Square, Forbes Pavilion
  • Friday, 3/3
    • Morning: Frick Fine Arts Building, Scaife Hall, Victoria Hall
    • Afternoon: Barco Law Building, Scaife Hall, Victoria Hall

If you miss a support specialist in your area, don’t worry. You can contact the Technology Help Desk any time at 412-624-HELP [4357]. We can help over the phone or via live chat, and we can send support to your location as needed.

More information about multifactor authentication, including step-by-step instructions, is available online.

Office 2013: Installing on Windows


This document will guide you through the installation and activation of Microsoft Office Professional Plus 2013.

File type

Locate the downloaded .exe file in folder. The .exe file will be used for installation.


Removing Old or Trial Versions:

Before starting the download of Microsoft Office Professional Plus 2013, you must uninstall any old or trial versions you may still have installed on your machine. Remove the following applications:

Outlook: Getting Started (versions 2010, 2011, 2013)

The following videos provided by Lynda.com are available to help you get started using Microsoft Outlook:

Information Security Awareness Training

Computing Services and Systems Development has put in place a robust array of security measures and centralized security controls to protect the University of Pittsburgh’s network and its data. But we also need your help. Everyone affiliated with Pitt shares in the responsibility of protecting the University’s computing environment. One of our goals is to provide you with the knowledge and tools needed to protect yourself---and the University---from cyber threats.

Managed Server Hosting


Managed Server Hosting at our Network Operations Center (NOC) provides both physical and virtual managed server hosting for departmental technology services that require a high level of availability and security. In physical server hosting, the servers themselves reside at the NOC. The NOC monitors the servers around the clock, performs all backups, manages the upgrades to operating systems, and coordinates the resolution of hardware problems. The department's IT professionals retain support of application systems and databases.

System Downtime/Change Management


All Computing Services and Systems Development managed systems are governed by strong change management procedures to ensure stable and reliable service. A Change Advisory Board comprised of a senior CSSD staff and management oversees the Change Management policy, process, and procedures.  Enterprise-wide changes are announced to customers prior to the system outage.

There are three main categories of changes:

Lynda Online Training (lynda.pitt.edu)

We make online technology training available to all students, faculty, and staff through a partnership with lynda.com.