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Alerts

Phishing Alert: Dropbox Notice Claims to Share File

Wednesday, March 1, 2017 - 16:58

 

Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims to be from the University. The fraudulent email claims to contain information about a Dropbox file that has been shared with the recipient. It includes a malicious link that that directs the user to a malicious domain. On that page, the user is asked to choose their email provider and then is presented with a login form which attempts to steal the user's credentials.

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to phish@pitt.edu. Detailed instructions on reporting scams are available at http://technology.pitt.edu/phishingscams.

******************************************************************************

Subject: Re: View Dropbox Document

pitt.edu shared a file with you!
                            secured file

Phishing scam login link

University of Pittsburgh logo

4200 Fifth Avenue
Pittsburgh, PA 15260
Phone: 412-624-4141

******************************************************************************

The attachment in the email contains a Web form (shown below) that asks you to select your email provider and attempts to collect the reader's username and password:

Phishing scam login page

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.

Resolved: Microsoft Issue Affecting Outlook Web App Tiles

Wednesday, March 1, 2017 - 13:38

 

4:21 p.m., Friday, March 3, 2017

Microsoft has resolved the intermittent issue that affected the ability of some students, faculty, and staff to view the full list of Office 365 menu tiles within Outlook Web App.  

1:38 p.m., Wednesday, March 1, 2017

Microsoft is experiencing an intermittent issue with its Outlook Web App (OWA) that is affecting the ability of some students, faculty, and staff to view the full list of Office 365 menu tiles within OWA. Only menu tiles within Outlook Web App are affected; all menu tiles remain available within other Office 365 products, including SharePoint and OneDrive for Business. Access to SharePoint and OneDrive for Business through My Pitt is not affected by this issue. 

Please contact the Technology Help Desk at 412 624-HELP [4357] if you have any questions about this announcement.

Resolved: Amazon Web Services Issue Affecting Multiple Internet Sites

Tuesday, February 28, 2017 - 14:50

 

7:53 p.m., Tuesday, February 28, 2017

Resolved: Amazon has resolved the issue with its Amazon Web Services that earlier today affected a number of University services. All services have now been restored.   

3:21 p.m., Tuesday, February 28, 2017

Update: the Amazon Web Services issue is affecting some components of additional University services, including pitt.box.com, CourseWeb, Electronic Lab Notebooks (LabArchives), lynda.pitt.edu, and some content on the University Library System site (library.pitt.edu). 

2:50 p.m., Tuesday, February 28, 2017

Amazon Web Services, a cloud infrastructure provider, is experiencing an issue with its storage service that is affecting access to sites and services across the Internet. The issue is affecting some University services, including My Pitt Video and the Pitt App Store, as well as non-University services such as Quora, Slack, Trello, Coursera, Expedia, and others. Amazon is working to resolve the issue. Updates will be posted as they become available.

Resolved: Amazon Web Services Issue Affecting Access to My Pitt Video

Tuesday, February 28, 2017 - 13:39

 

7:53 p.m., Tuesday, February 28, 2017

Resolved: Amazon has resolved the issue with its Amazon Web Services that earlier today affected access to My Pitt Video. Service has been restored. .

2:56 p.m., Tuesday, February 28, 2017

Update: The issue affecting My Pitt Video is being caused by a problem with Amazon Web Services that is affecting multiple sites across the Internet. Amazon is working to resolve the problem.

1:39 p.m., Tuesday, February 28, 2017

Panopto is experiencing an issue with its service that is currently affecting the ability of students, faculty, and staff to access My Pitt Video. Panopto is aware of the issue and working to restore service as quickly as possible. Updates will be posted as they become available.

Network Maintenance to Affect Several Buildings on March 11

Tuesday, February 28, 2017 - 12:07

 

Scheduled maintenance will affect wired and wireless network service and telecommunications service in several buildings during the standard downtime period on Saturday, March 11. Network and voice service will be unavailable from 11:00 p.m. on Saturday, March 11 until 3:00 a.m. on Sunday, March 12 in the following locations: 

  • Crabtree Hall
  • Darragh Street Apartments
  • Lothrop Hall
  • Parran Hall
  • Salk Hall
  • Scaife Hall
  • Victoria Hall

Although the maintenance is scheduled to end at 3:00 a.m., network service will be restored earlier if work is completed ahead of schedule. This maintenance is necessary to enhance the stability and reliability of the network.

Please contact the Technology Help Desk at 412 624-HELP [4357] if you have any questions about this announcement.

Maintenance to Affect Voice Service in Some Buildings on 3/4

Tuesday, February 28, 2017 - 12:01

 

Scheduled maintenance may intermittently interrupt telephone service in several buildings during the standard downtime period on Saturday, March 4. Voice service may be temporarily interrupted between 11:00 p.m. on Saturday, March 4 and 3:00 a.m. on Sunday, March 5 while work is completed.

The following locations may be affected:

  • 3504 Fifth Avenue
  • 3512 Fifth Avenue
  • Allegheny Observatory
  • Alumni Hall
  • Atwood
  • Bakery Square
  • Barco Law Building
  • Bellefield  Hall
  • Bellefield Professional Building
  • Benedum Hall
  • Biomedical Science Tower
  • Biomedical Science Tower 3
  • Carrillo Building
  • Cathedral of Learning
  • Chevron Science Center
  • Crabtree Hall
  • Craig Hall
  • Darragh Street Apartment Complex
  • Eberly Hall
  • Forbes Allies Center
  • Forbes-Craig Apartments
  • Fraternity Housing Comple
  • Frick Finer Arts Buildings
  • Gold Building
  • Heiber Building
  • Hill Building
  • Holland Hall
  • Lawrence Hall
  • McGowan Institute for Regenerative Medicine
  • Mervis Hall
  • Motor Pool Warehouse
  • Music Building
  • O’Hara Garage
  • O’Hara Student Center
  • Oak Hill Commons
  • Oakwood Apartments
  • Park Plaza Building
  • Parran Hall
  • Petersen Events Center
  • Plum Boro Research Lab
  • RIDC Data Center
  • Safe Rider
  • Scaife Hall
  • Soldiers & Sailors Memorial Hall
  • Stephen Foster Memorial
  • Thomas Boulevard
  • Towerview Garage
  • Trees  Hall
  • Van de Graaff Building
  • Wesley W. Posvar Hall

Although the maintenance is scheduled to end at 3:00 a.m., service will be restored earlier if work is completed ahead of schedule. This maintenance is necessary to enhance the stability and reliability of the telephone system.

Please contact the Technology Help Desk at 412 624-HELP [4357] if you have any questions about this announcement.

Microsoft Issue Affecting Office 365 Email Search

Friday, February 24, 2017 - 17:10

 

Microsoft is experiencing an issue with its Office 365 service that is affecting the search function within Office 365 Email. Some University users are not receiving mailbox search results as expected when searching for messages. Microsoft is aware of their issue and is working to resolve the issue as quickly as possible. Updates will be posted as they become available.

Resolved: Microsoft Issue Affecting SharePoint and OneDrive

Wednesday, February 22, 2017 - 13:56

 

2:25 p.m. Wednesday, February 26, 2017

Microsoft has resolved the issue with its Office 365 service that earlier affected the ability of University students, faculty, and staff to save files to or make changes to files on SharePoint and OneDrive for Business.

1:56 p.m. Wednesday, February 26, 2017

Microsoft is experiencing an issue with its Office 365 service that is affecting the ability of University students, faculty, and staff to save files to or make changes to files on SharePoint and OneDrive for Business. Microsoft is aware of their issue and is working to restore service as quickly as possible. Updates will be posted as they become available.

Please contact the Technology Help Desk at 412 624-HELP [4357] if you have any questions about this announcement.

Network Maintenance to Affect Benedum Hall on March 4

Wednesday, February 22, 2017 - 13:42

 

Scheduled maintenance will affect wired and wireless network service and telecommunications service in Benedum Hall during the standard downtime period on Saturday, March 4. Network and voice service in Benedum Hall will be unavailable from 11:00 p.m. on Saturday, March 4 until 3:00 a.m. on Sunday, March 5 while work is completed.

Although the maintenance is scheduled to end at 3:00 a.m., network service will be restored earlier if work is completed ahead of schedule. This maintenance is necessary to enhance the stability and reliability of the network.

Please contact the Technology Help Desk at 412 624-HELP [4357] if you have any questions about this announcement

Network Maintenance Scheduled for Feb. 25

Monday, February 20, 2017 - 17:21

 

Network equipment will be upgraded at the University Data Center (Network Operation Center) during the standard downtime period on Saturday, February 25 beginning at 11:00 p.m. The work is expected to be completed by 5:00 a.m. on Sunday, February 26. There is no impact to any services expected. This maintenance is necessary to ensure the continued reliability and stability of the network.

Please contact the Technology Help Desk at 412 624-HELP [4357] if you have any questions about this announcement.