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Alerts

An Enhanced pitt.box.com User Experience is Here

Monday, May 1, 2017 - 10:51

An improved, more personalized user experience has come to pitt.box.com for University students, faculty, and staff. The new interface features:  

  • A clearer layout and simpler navigation that enables you to access your most recently used files with one click. You can also view more quickly who is accessing and editing content.
  • An improved, faster search that also allows you to find your work without even typing. With a few clicks, you can find what you are looking for by selecting owners, last date edited, and file type.
  • The ability to switch between views (list view for quick scans or thumbnail view for rich previews). You can also now watch HD and 360* Video right from Box.

The new Box user experience is the standard interface for pitt.box.com. Additional help resources are available to help familiarize you with the new interface:

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions about this announcement.

Pitt Printing Issue Affects Mac Users

Friday, April 28, 2017 - 16:05

The vendor for Pitt Printing has identified a security issue affecting the statistical features that are part of the Mac OS version of the software. Mac users should download and install the latest version of Pitt Printing software available as a no-cost download at My Pitt.

Pitt Printing enables students to send print jobs from anywhere to Pitt Print stations located in CSSD computing labs and various remote locations across campus. Pitt Printing enables remote printing from Windows and Macintosh personal computers that have the Pitt Printing Client installed. Additional information about Pitt Printing is available at Pitt Printing for Students.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.

May Microsoft Security Update

Tuesday, May 9, 2017 - 15:01

Microsoft Corporation has announced security updates for April that affect the following software:

  • Internet Explorer
  • Microsoft Edge
  • Microsoft Windows
  • Microsoft Office and Microsoft Office Services and Web Apps
  • .NET Framework
  • Adobe Flash Player

CSSD recommends that users immediately identify and install the security updates necessary to repair these vulnerabilities by using Microsoft's Windows Update feature on their computers as soon as possible. Additional information about the updates is available on Microsoft’s Security TechCenter.

In addition to installing the Microsoft patches, CSSD also recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412 624-HELP [4357] if you have any questions regarding this announcement.

Phishing Alert: "HelpDesk Update" Scam Threatens to Block Account

Saturday, June 3, 2017 - 11:11

Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims you must update your account by clicking on a link or your account will be blocked. The link directs readers to a harmful Web site that mimics an Outlook login page and attempts to collect your username and password. The email scam appears to originate from a compromised University email account. It appears that this phishing scam has been received by a large portion of the University community.  

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to phish@pitt.edu. Detailed instructions on reporting scams are available at http://technology.pitt.edu/phishingscams.

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Subject: HelpDesk Update

 

Dear Staffs,
 
This e-mail has been sent to you by IT-Service Help Desk If you do not agree to update your account, your email account will be blocked.
 
Click Here To Update
 
Regards,
IT-Service Help Desk

 *************************************************************************************

The link in the phishing email directs readers to a malicious Web page (shown below) that mimics an outdated Outlook login page.

Fake login page

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.

Phishing Alert: Multiple Email Message Scams

Tuesday, October 25, 2016 - 15:28

 

Computing Services and Systems Development (CSSD) is responding to a series of new email phishing scams that claim to be messages requiring immediate action. These messages contain a link to a malicious Web page. These email scams appear to originate from the University or the IT Help Desk.

The following are samples of the recent fraudulent emails. If you receive one of these messages (or any message similar to it), please report it as phishing a scam by forwarding the email message as an attachment to phish@pitt.edu. Detailed instructions on reporting scams are available at http://technology.pitt.edu/phishingscams.

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Phish 1 - Subject: Meeting Notification

Phish 1 Text:

 

Dear User,

You have a meeting notification.

Click here for details. (link removed)

University of Pittsburgh

 

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Phish 2 - Subject: To All Faculty\Staff

Phish 2 Text:

 

To All Faculty\Staff

Take note of this important update that our new web mail has been improved with a new messaging system from Outlook Web Access which also include faster usage on email, shared calendar, web-documents and the new 2016 anti-spam version.

Please use the link below to complete your upgrade for our new Outlook Web Access improved web mail.

CLICK on FACULTYANDSTAFFUPGRADE (link removed)

Regards,

IT Service Desk Support.

 

 

Disclaimer For Henry County Schools "The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this message in error, please contact the sender and delete the material from all computers."

 

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Phish 3 – Subject: IT-Service Help Desk : VALIDATE MAIL ACCOUNT

Phish 3 Text:

 

Your password will soon expire in 24HRS. Please Click HELPDESK/VALIDATE (link removed) to Validate your account.

Thank you,

 

IT-Service Help Desk

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The link in these phishing emails directs readers to a malicious Web page (shown below) that either mimics an Outlook Web App login page or a Pitt Passport login page and attempts to collect your username and password.

Fake Outlook Web app page

Fake Pitt Passport page

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.

Phishing Alert: Webmail Scam Mimics Pitt Passport Login Page

Thursday, August 4, 2016 - 11:43

 

Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims your Webmail has been placed on "limitation" status because an unrecognized device has attempted to login. The email asks readers to click a link to keep their Pitt account safe. The link directs readers to a harmful site that mimics the Pitt Passport login page and attempts to collect their username and password. The email scam usually originates from a University email address.

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to phish@pitt.edu. Detailed instructions on reporting scams are available at http://technology.pitt.edu/phishingscams.

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Subject: Your webmail is limited

We noticed a login attempt to your PITT account from an unrecognized device on Thur, August 04, 2016.    As part of our Security Agreement we have place your account on "Limitation".   

Please follow the link below to keep your PITT account safe:  

<hyperlink removed>

Thanks for taking these additional steps to keep your account safe.

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The link in the phishing email directs readers to a malicious Web page (shown below) that mimics the Pitt Passport login page. Remember that the real Pitt Passport login page always begins with https://passport.pitt.edu in the address bar.

Fake Pitt Passport login page

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.

Phishing Alert: "Your Pitt account will expire soon" scam

Thursday, July 28, 2016 - 13:28

 

Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims your Pitt account will expire soon and you must click on a link to update your account. The link directs readers to a malicious Web page that spoofs the Pitt Passport login page. The email scam appears to originate from the Technology Help Desk.

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to phish@pitt.edu. Detailed instructions on reporting scams are available at http://technology.pitt.edu/phishingscams.

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Subject: Your Pitt account will expire soon.

E-mail security update.


Your Pitt account will expire soon.
We strongly advise you to update your account and resolve this issue.
 
To avoid any interruption, Click here <link removed> to update your account.


Failure to do this may lead to your account being suspended or de-activated


ITS Help Desk
University of Pittsburgh
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The link in the phishing email directs readers to a malicious Web page (shown below) that looks similar to the Pitt Passport login page. The page attempts to collect your username and password.

spoof image

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.

Update: pitt.edu issue has been resolved

Thursday, April 21, 2016 - 07:08

 

9:36 a.m. Thursday, April 21, 2016

The issue that earlier this morning affected the ability of some individuals to access University sites from outside the University’s network has been resolved. All services have been restored. 

7:08 a.m. Thursday, April 21, 2016

An issue that appears to be related to record validation for pitt.edu is affecting the ability of some individuals to access University sites from outside the University's network. We are working to resolve the issue as quickly as possible. Students, faculty, and staff who have difficulty accessing Pitt sites can contact the Help Desk at 412-624-HELP [4357] for instructions on how to temporarily change their DNS settings to access Pitt services. We will update this post with more information as it becomes available.

Phishing Alert: Pitt ITS Services Email Authentication Scam

Thursday, December 22, 2016 - 13:10

 

Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims that it is from "ITS Services” and states there is a new message from faculty/staff. The link in the body of the email message directs the user to a malicious Web page that mimics the University's Pitt Passport login page and attempts to steal the user's credentials. The email scam appears to originate from a University email address.

The following is a sample of the recent fraudulent email. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to phish@pitt.edu. Detailed instructions on reporting scams are available at http://technology.pitt.edu/phishingscams.

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Subject: Important message from PITT Faculty/Staff 

Dear Employee:

You have new important message from Faculty/Staff.

Click here <link removed> to read

Thank You

University of Pittsburgh




CONFIDENTIALITY NOTE: The information transmitted, including attachments, is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy any copies of this information.

Please consider the environment before printing this e-mail.

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The link in the phishing email directs readers to a malicious Web page (shown below) that mimics the University's Pitt Passport login page. Remember that the real Pitt Passport login page always begins with https://passport.pitt.edu in the address bar.

Fake Pitt Passport login page

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.