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Alerts

Resolved: Network Issue Affecting Online Service Request Forms

Friday, May 19, 2017 - 09:31

10:05 AM, Friday, May 19, 2017

The network issue affecting the Online Service Request forms has been resolved.

 

 9:31 AM, Friday, May 19, 2017

A network issue is affecting Online Service Request forms at technology.pitt.edu including the Help Request Form. Customers who need to place help requests should call the Technology Help Desk at 412-624-HELP (4357). CSSD Engineers are working to resolve the issue. We apologize for the inconvenience.

Resolved: Verizon Issue Affecting Inbound Calls to Some University Extensions

Thursday, May 18, 2017 - 17:27

5:55 p.m. Friday, May 19, 2017

Verizon has resolved their issue that affected inbound calls to some University telephone extensions. All phones that were affected by the issue have been restored to full service.

5:27 p.m., Thursday, May 18, 2017

We have been made aware that Verizon issues are affecting inbound calls to some University telephone extensions. Please contact the Technology Help Desk at 412-624 HELP [4357] or online at technology.pitt.edu if you are experiencing any problems with your phone service. Updates will be posted as they become available.

IP Address Management System Maintenance Scheduled for 5/20

Thursday, May 18, 2017 - 15:57

Maintenance on the IP Address Management system scheduled for Saturday, May 20 will affect requests for IP addresses. IP address requests will be delayed beginning at 11:00 a.m. on Saturday until maintenance has been completed around 8:00 p.m. that night.

Please contact the Technology Help Desk at 412 624-HELP [4357] if you have any questions about this announcement.

Phishing Alert: Accounting Invoice Scam

Monday, May 15, 2017 - 17:42

Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that mimics a DocuSign email and states that a DocuSign invoice is ready to be reviewed. A hyperlink in the email message attempts to download a document and shows a blank page when doing so.

Clicking on the link in the email directs the user to a webpage that appears blank, but downloads a Word document that is designed to trick the recipient into running harmful software. If opened and executed, the software will run a malicious program on the user’s computer - in this case, ransomware.

Analysis of malware samples received show it to be a different variant of ransomware that is unrelated to the WannaCry ransomeware.

The following is a sample of the recent fraudulent email. Before clicking on any documents shared with you, check with the sender personally to confirm that they did indeed share a document with you. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to phish@pitt.edu. Detailed instructions on reporting scams are available at http://technology.pitt.edu/phishingscams.

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Subject: pitt.edu - Accounting Invoice 234365 Document Ready for Signature

jdoe@pitt.edu

All parties have completed [E]jdoe@pitt.edu - Accounting Invoice 066046M

Document Ready for Signature.

Please review and sign your [E] ]jdoe@pitt.edu Accounting Invoice 066046 via DocuSign by clicking on the "Review Document" button above. Signing will not be complete until you have reviewed the agreement and confirmed your signature. Please make sure to fill out the TaxID if you are requesting for credit terms. Please let us know if you have any questions. Thank you.

 

Powered by ◻

Do Not Share This Email
This email contains a secure link to DocuSign. Please do not share this email, link, or access code with others.

About DocuSign
Sign documents electronically in just minutes. It's safe, secure, and legally binding. Whether you're in an office, at home, on-the-go -- or even across the globe -- DocuSign provides a professional trusted solution for Digital Transaction Management™.

Questions about the Document?
If you need to modify the document or have questions about the details in the document, please reach out to the sender by emailing them directly or replying to this email

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CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.

What You Need to Know About the WannaCry Ransomware Attack

Saturday, May 13, 2017 - 14:21

Computing Services and Systems Development (CSSD) is aware of a new malicious software program named "WannaCry" that has recently made news through large-scale infections in at least 99 different countries. "WannaCry" is a type of malicious software known as ransomware. It is most often downloaded as part of a phishing email scam, and then the recipient is tricked into running it. Once it has been run, it encrypts files on the affected computer and network share drives, and the user is then required to pay a ransom to recover the files. One reason this malicious software has spread so aggressively is that it then attempts to infect other computers on the network that do not have the latest security updates and are not protected against "WannaCry".

Microsoft released an update to address this vulnerability on March 14, but if your Windows computer has not installed the update, then it is vulnerable. The update can be installed by running Windows Updates on your Windows device and choosing "Recommended Updates". The specific update that needs to be installed is named “MS17-010 – Critical”: https://technet.microsoft.com/en-us/library/security/ms17-010.aspx

Microsoft has also taken the extraordinary step to provide an update for older, unsupported operating systems. This means that even if you use Microsoft Windows XP or other legacy Windows installations, there is now a patch available (see the following page for details:  https://blogs.technet.microsoft.com/msrc/2017/05/12/customer-guidance-for-wannacrypt-attacks/)

If your Windows computer has not been updated, CSSD urges you to apply these patches immediately to protect yourself. Also, we strongly recommend that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on or downloading unknown email attachments, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.

IP Address Management System Maintenance Scheduled for 5/12

Thursday, May 11, 2017 - 14:17

Maintenance on the IP Address Management system scheduled for Friday, May 12 will affect requests for IP addresses. IP address requests will be delayed beginning at 5:00 p.m. on Friday until maintenance has been completed later that night.

Please contact the Technology Help Desk at 412 624-HELP [4357] if you have any questions about this announcement.

Network Maintenance to Affect Several Buildings on May 14

Tuesday, May 9, 2017 - 16:36

Scheduled maintenance will affect wired and wireless network service in several buildings during the standard downtime period on Sunday, May 14. Network service will be unavailable from 2:00 to 3:00 a.m. on Sunday, May 14 in the following locations: 

  • 400 North Lexington Ave (via 7500 Thomas Blvd)
  • 480 Melwood Ave.
  • 530 Melwood Ave.
  • 635 Clyde St.
  • 5607 Baum Blvd.
  • 7500 Thomas Blvd.
  • Alumni Hall
  • Bakery Square
  • Bellefield Hall and Annex
  • Cathedral of Learning
  • Clapp Hall
  • Craig Hall
  • Crawford Hall
  • Forbes Craig Apartments
  • Heinz Chapel
  • Information Sciences Building
  • Langley Hall
  • Life Sciences Complex
  • Music Building
  • Ruskin Hall
  • Sterling Plaza
  • Stephen Foster Memorial

Although the maintenance is scheduled to end at 3:00 a.m., network service will be restored earlier if work is completed ahead of schedule. This maintenance is necessary to enhance the stability and reliability of the network.

Please contact the Technology Help Desk at 412 624-HELP [4357] if you have any questions about this announcement.

Phishing Alert: DocuSign Wire Transfer Scam

Tuesday, May 9, 2017 - 16:01

 

Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims a wire transfer from DocuSign is ready for your signature. The Subject line of the email typically reads: "Completed: docusign.com - Wire Transfer Instructions for recipient-name Document Ready for Signature”. The email contains a link to a downloadable Word document that is designed to trick the recipient into running harmful software. 

Before clicking on any documents shared with you, check with the sender personally to confirm that they did indeed share a document with you, especially if it is a document you were not expecting. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to phish@pitt.edu. Detailed instructions on reporting scams are available at http://technology.pitt.edu/phishingscams.

CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.

Phishing Alert: School Update Scam Claims to Link to Digital Document

Monday, May 8, 2017 - 14:09

The following is a sample of the recent fraudulent email. Before clicking on any documents shared with you, check with the sender personally to confirm that they did indeed share a document with you. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to phish@pitt.edu. Detailed instructions on reporting scams are available at http://technology.pitt.edu/phishingscams.

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Subject: School Update

May2017phish

You have been invited to view a digital document using Adobe Acrobat Reader DC, click view document to view.

View document

Copyright © 2017 Adobe Systems Incorporated. All rights reserved.

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CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.

Phishing Alert: Sophisticated Google Docs Scam

Wednesday, May 3, 2017 - 16:35

Computing Services and Systems Development (CSSD) is responding to a new email phishing scam that claims someone has shared a document with you on Google Docs. A hyperlink in the email message takes the reader to a Google sign-in page, or (if the user is already signed into Google) prompts the reader to give an app access to the user’s account. If the reader grants the app access, a third party will have gained control of the user’s Google account. This would allow the attacker to view the user’s emails, documents, search history, and any other information stored in Google.

The following is a sample of the recent fraudulent email. Before clicking on any documents shared with you, check with the sender personally to confirm that they did indeed share a document with you. If you receive this message (or any message similar to it), please report it as a phishing scam by forwarding the email message as an attachment to phish@pitt.edu. Detailed instructions on reporting scams are available at http://technology.pitt.edu/phishingscams.

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Subject: John Doe has shared a document on Google Docs with you

John Doe has invited you to view the following document:

Open in Docs

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CSSD strongly recommends that you do not reply to unsolicited emails or emails from unverifiable sources. Avoid clicking on links contained in such emails, as these may lead to sites that contain harmful software. If a link looks suspicious, you can hover over the link with your mouse to preview the URL without clicking on it.

In addition, CSSD recommends that all users install Symantec Endpoint Protection software and use the LiveUpdate feature to get the latest virus definitions. As a complement to Symantec Endpoint Protection, CSSD offers Malwarebytes Premium for individuals and departments at no cost. Students, faculty, and staff can download Malwarebytes and Symantec Endpoint Protection at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.