Online Support

Help Pages

Links to a large list of help pages.

Tags: Help Sheet
Help Pages
All Online Service Request Forms

You can request many CSSD services by completing one of these online forms.

All Online Service Request Forms
Check IT Out: Before You Arrive

We've got the tools and services you need to make your technology life at Pitt easier!

Check IT: Before You Arrive
Check IT Out: Once You're Here

Get walk-in technical support and free software!

Check IT: Once You're Here
Check Which Version of Outlook You are Using

Check which version of the Outlook desktop email client you are using.

Check Which Version of Outlook You are Using
Email Delivery and DMARC Policy

Some external email service providers have enabled an email authentication policy that can interfere with delivery of some email messages.

Email Delivery Can Be Affected by External Service Providers’ DMARC Policies
Enabling and Disabling IPv6 on PCs

Learn how to enable or disable IPv6 for Windows, MacOS, and Red Hat Linux.

Enabling and Disabling IPv6 on PCs
Ensure You Are Using the Most Recent Browser

Check which version of your Web browser you are using.

Ensure You Are Using the Most Recent Browser
Enterprise Active Directory FAQs

Frequently-asked questions concerning Active Directory.

Enterprise Active Directory FAQs
Legacy Webmail (IMAP) Retirement

The University’s Legacy Webmail (IMAP) service will soon be retired.

Legacy Webmail (IMAP) Retirement
Office 365 Email Mailboxes for New Employees

Beginning Oct. 8, all mailboxes for new faculty and staff will be created in Office 365 Email.

Office 365 Email Mailboxes for New Employees
Office 365 Email Migration

A cloud-based email service that provides 100 GB of storage and better integration with Office 365 apps.

Office 365 Email Migration
Outlook Public Folders Migration

Public folders will be moved to Office 365 Email on March 4, 2017.

Outlook Public Folders Migration
Read your email with an email client (like Outlook)

Connect an email client like Outlook or Mac Mail to your My Pitt Email.

Read your email with an email client (like Outlook)
Recreate Your My Pitt Email Profile If You Use IMAP

Instructions for faculty and staff who use the IMAP protocol and have been moved to Office 365 Email.

Recreate Your My Pitt Email Profile If You Use IMAP
Recreate Your My Pitt Email Profile on Your Mobile Device

Instructions for recreating your profile after you have been moved to Office 365 Email.

Recreate Your My Pitt Email Profile on Your Mobile Device
PeopleSoft Maintenance in Progress

The Student Information System (PeopleSoft) is undergoing maintenance from 5:00 p.m.

Student Information System (PeopleSoft) Maintenance in Progress
Tags: Online