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Absolute LoJack for Laptops: Frequently Asked Questions

GENERAL

Q. How can I tell if Absolute LoJack for Laptops is installed on my computer and working?

A. In order to verify Absolute LoJack for Laptops is properly installed on your computer do the following:

  1. Log into the Absolute LoJack for Laptops web site using your existing email and password at www.lojackforlaptops.com.
  2. Click on Recent Calls from the Account Management menu.
  3. From here you should be able to see the details of your ten most recent calls (typically once a day if your computer is constantly connected to the Internet). You can also perform a test call by clicking the Perform a Test call button on the Account Overview page.

Note: The details of a successful test call should appear in the list of recent calls approximately 15 minutes after the call has been completed.

Q. Can a thief see that Absolute LoJack for Laptops is running on my computer?
A. No. As long as you do not keep any information on Absolute LoJack for Laptops easily accessible on the computer no one will be able to know Absolute LoJack for Laptops is installed.

Q. Can Absolute LoJack for Laptops be detected?
A. The Absolute LoJack for Laptops software uses capabilities that allow it to run without being detected by traditional means, such as looking at the disk directory or running a utility that examines the computer's memory.

Q. Can Absolute LoJack for Laptops be removed?
A. The Absolute LoJack for Laptops software is tamper resistant and not easily removed by traditional tools and procedures. The software can only be removed by an authorized user with the correct password. Please be sure your password is stored in a safe location and not on the protected computer.

Q. Can I install Absolute LoJack for Laptops on more than one computer?
A. No, the Absolute LoJack for Laptops license allows the software to be installed on one computer. If you have others that need protection from theft, you will need to purchase additional copies of the product.

Q. How do I transfer my copy of the Absolute LoJack for Laptops software to a replacement computer?
A. If you buy a new computer, you can transfer the Absolute LoJack for Laptops service to the new computer by completing the following steps:

  1. From your new laptop, log into the Absolute LoJack for Laptops web site www.lojackforlaptops.com using your existing email and password.
  2. To remove Lojack, select your device.
  3. The device's details will be displayed. Click More, then click Uninstall.
  4. Once the license has been uninstalled, you can proceed to install the software on the new computer.
  5. From the new device you would like to install Lojack on, log in to the Absolute LoJack for Laptops web site www.lojackforlaptops.com using your existing email and password and click the Add Device button.
  6. Enter in the same registration code that you used previously.
    Note: You can retrieve this code by viewing the Lojack information at software.pitt.edu.
  7. Download and install the appropriate software for your device.
  8. Once the installation is complete, you can verify your new device is listed and protected at www.lojackforlaptops.com.

REQUIREMENTS & COMPATIBILITY

Q. What are the minimum system requirements for Absolute LoJack for Laptops?

A. System Requirements for PC:

  • Windows 10 (64-bit and 32-bit versions), Windows 8.1 (64-bit and 32-bit versions), Windows 8.1 (64-bit and 32-bit versions), Windows 7 (64-bit and 32-bit versions), or Windows Vista (64-bit and 32-bit versions)
  • Internet Connection

System Requirements for Mac:

  • Mac OS X 10.9 or higher
  • Internet connection

Q. Does Absolute LoJack for Laptops interfere with applications that are in operation?
A. No. The product is optimized for efficiency and does not affect system performance or security.

Q. What are the browser requirements of the Absolute LoJack for Laptops web site?
A. The Absolute LoJack for Laptops web site supports Internet Explorer version 6 and higher, Safari, and Firefox browser.

CONNECTIVITY

Q. How often does Absolute LoJack for Laptops contact the Monitoring Center?
A. The call frequency is typically set to once daily and is automatically increased after a computer has been reported stolen to report every 15 minutes.

Q. Can Absolute LoJack for Laptops work with a dialup, DSL, wireless, or cable Internet service?
A. Yes. Absolute LoJack for Laptops works over dialup or any other type of Internet connection.

Q. Does Absolute LoJack for Laptops need a certain ISP to connect to the Monitoring Center?

A. No. Absolute LoJack for Laptops uses any available Internet connection to reach the Monitoring Center.

THEFT & LOSS RECOVERY

Q. What are the required steps for reporting theft or loss of a computer?
A. In order to report a theft or loss of a computer to the Absolute LoJack for Laptops Recovery Team, you first need to file a report with the local police where the theft took place.

For example
If the theft or loss occurred on the University of Pittsburgh campus, file a report with the University Police Department.
If the theft or loss occurred off campus, file a report with the local police department.

Be sure to obtain a copy of the police report and the police report case number. Then report the theft to the recovery team using one of the following methods:

  • Login to your account at https://my.absolute.com/ and click the Report A Theft link.
  • Fill out a Theft Report Form (available on your LoJack CD) and fax it to 1-604-608-3817.
  • Call Absolute at 1-604-676-3644.

The Recovery Team will contact you with news about your computer.

Q. What should I do once I have filed a report with the Recovery Team?
A. Once you file the report with the Absolute LoJack Recovery Team, you will receive an email confirmation of your report and will have limited access to the product web site in order to see whether your computer has contacted the Monitoring Center.

The Recovery Team will contact you with news about your computer.

Q. What is the length of the service period?
A. The Absolute LoJack for Laptops product issued by the University of Pittsburgh has a one-year subscription period.