University of Pittsburgh staff enjoy robust and innovative information technology services to support their work. This overview will help you quickly understand some of the key technology services for University staff. Once you have read this page, be sure to explore the Web site. Use the "View Information For" filtering tool "View Information For" filtering tool in the right-hand column. Set your affiliation to "Staff" and select your computer operating system. As you navigate the site, all information will be customized to your needs.

The Basics

Your University Computing Account is your key to accessing technology services. Manage your account online. Update your contact information. Change your password. If you forget your password, you can reset it online (you must answer security questions in advance).

Use your University Computing Account to log in to the University's Web portal, my.pitt.edu, and browse its many features. The portal provides single point access to important information and online services. Staff have access to a number of useful portal communities, including Human Resources, PeopleSoft, and Guest Access.

The portal also provides secure Web-based access to IMAP email and Enterprise Exchange email, available around the clock through the Internet. You can also access email from your University computer using software programs such as Microsoft Outlook, Microsoft Entourage, Thunderbird, and others. Need access on the run? Email can be accessed from capable mobile devices or at email kiosks around campus.

Software

Browse the wide variety of software available for use through Software Licensing Services. Software for professional use is generally obtained for staff with the assistance of departmental technology staff or administrators. However, some software is available at low or no cost for personal use.

Web Conferencing

You can subscribe via the my.pitt.edu Web portal to the University's Web Conferencing service, a secure and convenient online solution for faculty and staff to host virtual meetings and collaborate with colleagues across campus or around the globe.

Stay Connected

The University's network, PittNet, links you to University technology resources. Wireless access is available campus wide through Wireless PittNet. Working off campus is easy, too. Many University services are Web-enabled. Restricted services, such as specialized departmental applications and file servers, are available through Secure Remote Access. CSSD provides a variety of telephone and voice services, including voice mail, teleconferencing, mobile phone and PDA purchasing, and more. Need to find contact information for someone at the University? Look up students, faculty, and staff with the Find People feature.

Safe Computing

All University faculty and staff have a responsibility to protect sensitive University information and technology resources. The Secure Your Data community in the my.pitt.edu Web portal provides the information and no-cost tools you need to ensure that proper security controls are in place on computers and servers. The Security section of this site also provides information about risks, protecting against identity theft, and the security services provided by CSSD.

Staff IT Professionals

Stay abreast of the latest technologies provided by CSSD for the University community through the Expert Partners program. This program is open to IT professionals who support departments, schools, and business units.

Help!

The University's Technology Help Desk is a single point of contact for reporting problems, requesting information, or answering technology-related questions. The Help Desk is available 24 hours a day, seven days a week at 412 624-HELP [4357]. You can also report problems or submit questions online.

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