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Windows XP Support Has Ended

Tuesday, April 8, 2014

Microsoft ended support for its Windows XP operating system on April 8, 2014. If they have not done so already, Windows XP users are urged to upgrade to a newer version of Windows.

Microsoft announced that as of March 8, 2014 it would begin displaying a pop-up notification on the desktop screens of Windows XP Home and Windows XP Professional users to inform them that support for Windows XP is ending.

How do I know which version of Windows I am running?

If you are not sure what version of Windows you are using, click the Start button, click Run, type winver, and then press Enter. If you do not see a "Run" option, just type winver in the search box and press Enter.

Where can I get Windows 7 or Windows 8?

Students can obtain Windows 7 or Windows 8 for download from the Software Download Service at My Pitt.

Faculty and staff can obtain Windows 7 or Windows 8 as part of the University's Microsoft Campus Software Agreement.

Departments can obtain Windows 7 or Windows 8 as part of the University's Microsoft Campus Software Agreement.

Keep in mind that many older computers do not meet the system requirements to run Windows 8. You can download Microsoft's Windows Upgrade Assistant to determine if your computer is able to run Windows 8.

Why do I need to upgrade?

There are many reasons why it is important to upgrade to a newer version of Windows:

  • Windows XP will not be safe once support ends. Microsoft will no longer release security updates to repair critical vulnerabilities in Windows XP, which means hackers will be able to exploit new vulnerabilities almost immediately.
  • Windows XP users will no longer be able to use the University's Secure Remote Access Service. For security purposes, Windows XP computers will no longer be able to use the University's Secure Remote Access service beginning today. Computing Services and Systems Development will contact individuals who are still using Windows XP with the Secure Remote Access service to advise them of this change.
  • Support will not be available. Microsoft will no longer offer any support assistance (free or paid) for issues and questions related to Windows XP. Computing Services and Systems Development also cannot guarantee support for Windows XP.
  • Software may not be compatible. New programs released by Microsoft and other software vendors may not be compatible with Windows XP.

Is help available?

Microsoft's Windows XP support site provides a number of helpful resources for Windows XP users. Microsoft has also announced that it will make available a free transfer tool called PCmover Express for Windows XP that will copy your files and settings from your Windows XP computer to a computer running Windows 7 or Windows 8.

If you are a student and need assistance upgrading, please contact the Technology Help Desk at 412 624-HELP [4357]. Computing Services and Systems Development also provide consulting and guidance to departments who are working to upgrade their faculty and staff to a newer version of Windows.

Please call the Technology Help Desk at 412-624-HELP [4357] or submit a request online if you have any questions about this announcement.