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Vendor Issue Affecting Some PRISM Users

Wednesday, October 18, 2017 - 16:30

A recent vendor update is affecting PRISM. Users may be unable to view or select all menu options.

Two work arounds exist:

  1. Process your PRISM work using a different web browser.
  2. Clear the history and cached information. Then, restart your preferred web browser. Once restarted, you should be able to resume your PRISM work.

The following instructions are available to help you clear your browser history and cached information:

Desktop browsers

Internet Explorer 9 and higher

Note: On January 12, 2016, Microsoft ended support for Internet Explorer versions prior to version 11. CSSD recommends that you upgrade to a new operating system if your current system does not support Internet Explorer 11.

  1. Select Tools (via the Gear Icon) > Safety > Delete browsing history....
    Note:  Press Alt to make a hidden menu bar visible.
  2. Deselect Preserve Favorites website data, and select:
    • Temporary Internet files or Temporary Internet files and website files
    • Cookies or Cookies and website data
    • History
  3. Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
  4. Exit/quit all browser windows and re-open the browser.

Safari 8

  1. From the Safari menu, select Clear History and Website Data....
  2. Select the desired time range, and then click Clear History.
  3. Go to Safari > Quit Safari to exit the browser completely.

Safari 7 and below

  1. From the Safari menu, select Reset Safari....
  2. Select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data includes both cookies and cache.
  3. Go to Safari > Quit Safari to exit the browser completely.

Firefox

  1. From the History menu, select Clear Recent History.
    Note: To unhide the menu bar, press Alt.
  2. From the Time range to clear: drop-down menu, select Everything to clear your entire cache.
  3. Next to "Details", click the down arrow, then select all items to clear your entire cache.
  4. Click Clear Now.
  5. Exit/quit all browser windows and re-open the browser.

Chrome

  1. In the browser bar, enter:

         chrome://settings/clearBrowserData

  2. Select the following:
    • Browsing history
    • Download history
    • Cookies and other site and plug-in data
    • Cached images and files
  3. From the Obliterate the following items from: drop-down menu, choose the beginning of time to clear your entire cache.
  4. Click Clear browsing data.
  5. Exit/quit all browser windows and re-open the browser.

Microsoft Edge

  1. In the top right, click the Hub icon (looks like three horizontal lines).
  2. Click the History > Clear all history.
  3. Select Browsing history > Cookies and saved website data > Cached data and files.
  4. Click Clear.
  5. After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.

Mobile browsers

Android

The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser. However, you should be able to clear your cache and data from your application management settings menu:

  1. Go to Settings and choose Apps or Application Manager.
  2. Swipe to the All tab. Find and tap your Web browser. > Clear Data > Clear Cache.
  3. Exit/quit all browser windows and re-open the browser.

Chrome for Android

  1. Touch Chrome menu > Settings.
  2. Touch (Advanced) Privacy, then Clear browsing data.
  3. Exit/quit all browser windows and re-open the browser.

Safari (Apple iOS)

Note: These steps apply to the newest version of Mobile Safari for iOS. If you need instructions for older versions, you might find them in Apple Support's Safari web settings on your iPhone, iPad, or iPod touch.

  1. Open your Settings app.
  2. Tap Safari, then Clear History and Website Data. Confirm your choice.
  3. Exit/quit all browser windows and re-open the browser.

Chrome for iOS

  1. Touch Chrome menu > Settings.
  2. Touch Privacy, choose the data type, then touch Clear.
  3. Exit/quit all browser windows and re-open the browser.

Please contact the Technology Help Desk at 412-624-HELP [4357] if you have any questions regarding this announcement.