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Support Has Ended for Symantec Endpoint Protection 11

Tuesday, January 20, 2015 - 13:42

 

On January 5, 2015, Symantec Corporation ended support for version 11.0.x of its anti-virus software, Symantec Endpoint Protection. This means that virus definitions and security updates are no longer being downloaded and installed through the LiveUpdate feature.

If you are still using Symantec Endpoint Protection 11, it is important that you upgrade to the latest version of Symantec Endpoint Protection immediately to ensure you are protected against the latest security threats. Symantec Endpoint Protection version 12.1 can be downloaded at no cost through the Software Download Service at My Pitt.

If you are not certain what version of Symantec Endpoint Protection you are using, launch Symantec and click the “Help” or “Help and Support” button in the upper right-hand corner of the window. Select “About” to view the version number. If you recently received a pop-up message from Symantec indicating that your virus definition files are out of date, and you are unable to update them, this is another indication that you are using an unsupported version of Symantec Endpoint Protection.

If you are using the managed Symantec Endpoint Protection client (indicated by a green dot on the Symantec shield in your system tray) and the version number is 11, please contact IT support in your department or Computing Services and Systems Development directly to obtain the latest version.

As a complement to Symantec Endpoint Protection, CSSD offers a free version of Malwarebytes for individuals and departments. Students, faculty, and staff can download Malwarebytes at no cost through the Software Download Service at My Pitt. Departments can submit a help request to obtain Malwarebytes for multiple machines.

Please contact the Technology Help Desk at 412 624-HELP [4357] if you have any questions regarding this announcement