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Box to End Support for Box Sync Version 3 on June 30

Wednesday, June 10, 2015 - 16:34

 

Box has advised us that they are ending support for Box Sync 3 effective June 30, 2015. Users of Box Sync 3 will need to upgrade to Box Sync 4 as soon as possible by completing the steps below. If you do not upgrade to Box Sync 4 by June 30, you will be logged out of your desktop Box Sync client and an error message will display. We are notifying Box Sync 3 users via email about the need to upgrade.  

To upgrade to Box Sync 4:

  1. Check Compatibility: Please review Box’s list of system requirements to confirm your computer can run Sync 4.
  2. Open Sync 3 and Log In: This step is necessary to migrate your files from Sync 3 to Sync 4. 
  3. Download Sync 4: Download Box Sync 4 at https://sites.box.com/sync4/ and install it. Do not uninstall Sync 3. Installing Sync 4 will automatically replace Sync 3.  
  4. Log In and Sync: Use your University username and password to log in to Sync 4 and follow the prompts to complete the migration.

You can view the detailed Box Sync upgrade guide on Box’s Web site. Box has also posted a list of the feature changes between Box Sync 3 and Box Sync 4.

If you need assistance upgrading or have any questions, please contact our Technology Help Desk at 412-634-HELP [4357] or submit a request online at http://technology.pitt.edu/helprequest.