CSSD can arrange a departmental support contract for University departments that are interested in receiving dedicated, onsite information technology support and services. Departments that contract services from CSSD receive the full breadth and depth of CSSD experience without having to staff and manage their own IT organization. In addition, having access to trained IT personnel allows University departments to save time and reduce costs.

University departments and CSSD work together to determine the amount of time that a CSSD analyst is contracted. Contracts are flexible. They can last for the duration of a specific project or program, or they can be specified as a given number of days per week (usually from one day to five days). Most contracts last for one year and are usually renewed on an annual basis.

Benefits of dedicated CSSD contract analyst support include the following:

• Requires minimal to no departmental management of a technical position.
• Ensures your department's technical decisions are consistent with CSSD policies, infrastructure, and strategic plans.
• Ensures quality support is provided for departmental computing needs.

Types of Contract Services

The type of support provided by CSSD contract analysts varies by department, but most support falls into one or more of the categories below:

1. Workstation Support: Maintenance of the department's workstation environment (including desktops and laptops).
2. Server Support: Maintenance and administration of the department's server environment.
3. Classroom / Lab Support: Support for departmental labs and classrooms.
4. Other: Support for specific technical tasks within the department. These include, but are not limited to, PDA support (for example, Blackberry, Treo, etc.), audio/visual technology support, support for non-standard email clients (for example, Thunderbird), and support for non-standard application software (for example, CAD, graphics, etc).

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