Top Help Desk Questions
I've exceeded my IMAP email quota and can't delete my messages in Webmail.
If you do not purge messages after deleting them, they will continue to take up storage space in your mailbox. You can change your Webmail preferences to make deleting messages easier. Within Webmail, click on Options at the top of the Webmail screen, then go to Folder Preferences. There is a drop-down menu that will be set to "Trash Folder." Set this to "Do Not Use Trash," then submit this change. Note that this change will delete messages without first sending them to your Trash folder. If you like to use your Trash folder, then you'll want to reverse this change after you are under your email quota.
Important Note: If you exceed your quota, you will receive an Over Quota warning message. You will need to permanently delete messages until you are again under the email quota. Once you are over quota, any messages you delete will be permanently deleted without being moved to your Trash folder. You will not be able to restore these messages
How do I access my University email?
The easiest way to access your University email is through the my.pitt.edu Web portal. Just log in, click the Webmail tab, then click the View Mail button. You can also use any IMAP client (for example, Thunderbird, Outlook, etc.) to connect to the University's email server.
I forgot my University Computing Account password. What do I do?
If you have set your online security questions, you can use the Self-Service Password Reset Service to reset your password online. Just visit accounts.pitt.edu or my.pitt.edu and click the Forgot Your Password? link. If you have not set your online security questions, bring your University ID to a campus computing lab to have your password reset.
What is my University Computing Account username?
You can look up your University Computing Account username by clicking the Find People link on www.pitt.edu and searching for yourself.
How do I access my Pitt Web space?
Your University Computing Account gives you access to space in the AFS system, including space where you can host a personal Web page. You can access your Pitt Web space through any FTP client. The hostname is unixs.cis.pitt.edu and your username and password are the same as your University Computing Account username and password.
I can't see my CourseWeb class. What do I do?
Only your instructor can tell you whether or not a class is active and whether you are listed on the roster as an enrolled student. Please contact your instructor for assistance.
What is my password for open enrollment?
Open enrollment, which allows faculty and staff to update their health benefits coverage, is part of the PRISM system and uses a completely separate password from all other University accounts. The default password is the first two letters of your username followed by the last six digits of your Social Security Number. If this password does not work, or if you have tried more than five times to access the account without success, call the Technology Help Desk at 412-624-HELP [4357] for assistance.
How do I connect my computer in the residence halls?
You can use the PittNet Complete CD to connect your computer to PittNet from the residence halls. This CD is provided to all incoming students and is also available at any campus computing lab. You will also need an Ethernet cable, which can be purchased at 105 Bellefield Hall.
How do I connect my computer to Wireless PittNet?
The PittNet Complete CD will automatically configure your computer to connect to Wireless PittNet. You can also manually configure your computer.
Can students get Microsoft Office software at no cost?
Yes. You can pick up Microsoft Office at any campus computing lab or at 105 Bellefield Hall. A variety of other software titles are also available at no cost.
What are the regular hours and holiday hours for the computing labs?
You can call Lab Line at 412-383-LABS [5227] to hear lab hours and real-time info on how many computers are available in each lab. Regular lab hours and holiday hours are also posted online.
How do I view my grades online?
You can view your grades after they have been posted by logging in to my.pitt.edu, clicking the Student Services tab, and clicking Link to Student Center. Next, click Self Service and then click Student Center. Click the Grades link and select your term.
- Detailed help is available in the Student Services community at my.pitt.edu >