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Symantec Endpoint Protection for Macintosh

Overview

Computing Services and Systems Development recommends that all students, faculty, and staff with Macintosh computers use Symantec Endpoint Protection to protect their computers against viruses and other security threats. Symantec Endpoint Protection can be downloaded at the Software Download Service at My Pitt. Faculty and staff can also download it from the Secure Your Data portal community at My Pitt (my.pitt.edu).

This document explains how to download and install Symantec Endpoint Protection on a Macintosh-based computer, run LiveUpdate, and run both manual and automated virus scans on your computer.

Important: Please be advised that CSSD recommends uninstalling any existing anti-virus software on your computer, including previous versions of Symantec AntiVirus, prior to installing this version of Symantec Endpoint Protection.

Downloading Symantec Endpoint Protection for Macintosh

Symantec Endpoint Protection can be downloaded from the Software Download Service at My Pitt by following the steps below.

Note: If you are downloading Symantec Endpoint Protection from the Secure Your Data portal community at my.pitt.edu, proceed to step 5 below.

  1. Log in to My Pitt (my.pitt.edu) with your University Computing Account username and password.

  2. Click My Resources at the top of the page and select Software Downloads.

  3. Click the Software Download Service Login link.

  4. Select Symantec as the vendor. Click Search this site. A new page will display that lists the results for the criteria you have selected.

  5. Click the words EndPoint Protection for Mac under the Featured Software heading.

    Symantec Endpoint Protection for Macintosh Screenshot 1

  6. Click the Download All Files button.

  7. Select a location to save the file and click Save.

  8. A Download Complete message will display. If you downloaded the file to your desktop, an icon will be displayed there.

  9. Once the file is downloaded, close the Downloads window by clicking the red circle in the upper left corner.

  10. Close any other open browser windows.

Uninstalling Existing Anti-virus Software

Before installing Symantec Endpoint Protection for Macintosh, you must first uninstall any existing anti-virus software on your

computer, including previous versions of Symantec AntiVirus. To uninstall software, complete the following steps.

  1. Locate the AntiVirus software on the computer and drag it to the Trash.

  2. In the Confirm window, click Uninstall to confirm that you want to uninstall your old AntiVirus application.

    Note: An Authenticate window will appear. Type your username and password in the text fields. You must have administrative rights and enter administrative account information into the two text fields in order to uninstall previous AntiVirus software from your computer. Once this information is entered, click OK.

    Symantec Endpoint Protection for Macintosh Screenshot 2

  3. A status window displays showing the steps that the uninstaller took to remove the software.

  4. Click Finder from the Macintosh menu bar then scroll down and click Empty trash….

  5. Confirm your decision to remove items from the Trash by clicking OK.

Installing Symantec Endpoint Protection

To install Symantec Endpoint Protection, close any software applications that you have open and complete the following steps:

  1. Double click the SEP_Mac.zip link, then double click SymantecEndpointProtection.mpkg. You may be prompted with a warning that the file contains an application. If you receive this message, click Continue. This file is safe to download.

    Note: It may take a few moments for the .mpkg file to appear.

  2. Maximize the Welcome screen from the dock, click Continue.

    Note: If you closed this file, locate and click the SymantecEndpointProtection.mpkg installer file you downloaded to re-launch installation wizard.

    Symantec Endpoint Protection for Macintosh Screenshot 3

  3. At the Software License Agreement window, click Continue then click Agree.

  4. Select the hard drive on which you wish to install the software by clicking the image. A circle will surround the selected hard drive. Click Continue.

    Symantec Endpoint Protection for Macintosh Screenshot 4

  5. Click Install.

    Note: An Authenticate window will appear. Type your username and password in the text fields. You must have administrative rights and enter administrative account information into the two text fields in order to install the software on your computer. Once this information is entered, click OK.

  6. If you have open software applications, you should close them before continuing with the installation. To proceed with the installation, click Continue Installation.

  7. The installation runs and displays a message when it is finished. Click Logout. Your computer may restart.

    Note: Some users may see a Live Update window that will ask you if you want to bring your software up to date. Click Yes.

Run a LiveUpdate Manually or Automatically using Symantec Endpoint Protection

LiveUpdate downloads and installs the latest virus definition updates. While you can run LiveUpdate manually, it is a good idea to set LiveUpdate to automatically search for Symantec product updates.

Note: CSSD recommends that you set up LiveUpdate to run automatically at least daily and search for all Symantec product updates.

To run LiveUpdate, navigate to the Symantec Endpoint Protection folder and complete the following steps.

  1. Double click on the hard drive location for Symantec Endpoint Protection.

    Symantec Endpoint Protection for Macintosh Screenshot 5

  2. Double click the Applications folder.

  3. Double click the Symantec Solutions folder.

    Symantec Endpoint Protection for Macintosh Screenshot 6

    Then make one of the following choices:

    1. Run LiveUpdate Manually

      1. Double click LiveUpdate.

      2. Click Update Everything Now. LiveUpdate downloads and installs the latest virus definition updates.

        Note: A Summary window shows information about the completed updates. Click OK.

        Symantec Endpoint Protection for Macintosh Screenshot 7

      3. Quit Symantec Endpoint Protection and close any open Symantec folders.

    2. Schedule LiveUpdate to Run Automatically
      1. Double click Symantec Scheduler.
      2. In the Symantec Scheduler window, click New….
      3. Click Product Update.
      4. Set the frequency of your LiveUpdate options in the Add Product Update Task window and click Save.

        Symantec Endpoint Protection for Macintosh Screenshot 8

      5. The update will be added to the Symantec Scheduler window.

        Symantec Endpoint Protection for Macintosh Screenshot 9

Run Scans Manually or Automatically Using Symantec Endpoint Protection

Symantec Endpoint Protection can be used to run scans that are manually completed or set to be performed as part of a maintenance schedule.

When Symantec Endpoint Protection is installed on your computer it is not automatically configured to scan for new definitions.

Note: CSSD recommends that you schedule a scan of all the contents on your computer on a daily basis. The software comes preconfigured to scan any files downloaded from the Internet and from media sources that are opened (such as CDs or flash drives). You should schedule scans when your computer is turned on and when it is convenient for them run.

To perform a scan, navigate to the Symantec Solutions folder:

  1. Double click on the hard drive location for Symantec Endpoint Protection.

  2. Double click the Applications folder.

  3. Double click the Symantec Solutions folder.

    Symantec Endpoint Protection for Macintosh Screenshot 10

    Then make one of the following two choices:

    1. Schedule a Manual Scan
      1. Double click Symantec Endpoint Protection.

      2. Go to the Manual Virus Scanning section, select Specific files, then the Choose Files… button to locate and choose the individual file to scan.

        Symantec Endpoint Protection for Macintosh Screenshot 11

      3. Click the Perform Virus Scan button to perform a scan.

      4. A Virus Scan window indicates the scan’s progress. From this window, select any files that contain viruses and click Repair. Files that cannot be repaired are placed in quarantine. You may also select any files that cannot be fixed, click Delete, and confirm your decision to remove them.

        Symantec Endpoint Protection for Macintosh Screenshot 12

      5. Click Close, quit Symantec Endpoint Protection, and any open Symantec folders.

    2. Schedule an Automatic Scan
      1. Double click Symantec Scheduler.

      2. In the Symantec Scheduler window, click New…

      3. Click AntiVirus Scan.

      4. In the Add AntiVirus Scan Task window, select the type of scan you want to run and its frequency. Click Save.

      5. The scan will be added to the Symantec Scheduler window.

      6. Before a scheduled scan, a Symantec AntiVirus Scheduled Scan appears indicating that a scan is about to occur in 30 seconds. Wait for the scan to begin or click OK

      7. The scan will run.

        If the scan finds a virus infected file or is unsuccessful at repairing it, it will automatically be quarantined. You will receive notification in a Symantec AntiVirus Alert window. You can attempt to repair the file by clicking View Quarantine… or you can close the window by clicking Ignore.

        Symantec Endpoint Protection for Macintosh Screenshot 13

        You will receive a further notification alert about whether or not the repair was successful. Click OK.

        Symantec Endpoint Protection for Macintosh Screenshot 14