Skype for Business: Advanced Calling Features Using the Skype Application | Information Technology | University of Pittsburgh
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Skype for Business: Advanced Calling Features Using the Skype Application

This document contains instructions for advanced call handling tasks using the Skype for Business application including forwarding calls and setting up simultaneous ring.

One of the many advantages of moving voice calling to Skype for Business is the wide range of service options that can be set up for anyone’s Skype application. Advanced telephony features that would have required a service call under the old system are easily accessible as a self-serve option to any University Skype for Business user.

These instructions cover some of the more common advanced telephony features that faculty and staff can set up themselves using Skype for Business.

Unless otherwise noted, these instructions cover the Windows version of the Skype application.

Click here for a printable version of this web page.

 

Telling if Someone is in their Office or on a Call

The Need: You need to know if another person is on the phone, at their desk or in a meeting prior to contacting them. Once you know their status (presence), then you will decide whether or not to call or to send a message.

Cost: None

How to Do it in Three Easy Steps

  1. Enter the person’s last name in your Skype application's "Find someone or dial a number" field. Look for matches from the selection of account listings that should pop up as you type. Often, you will find the listing you are looking for after only keying in a few letters. Enter last name in search field
  2. Once the listing that you are looking for appears under My Contacts, right-click on the listing and select Add to Favorites from the menu. Select Add to Favorites
  3. The listing will then appear under My Favorites with a small status circle in the lower right corner of the person’s photo or avatar that indicates the person’s current status. My Favorites Listing If you are using a Polycom VVX 501 phone, your Favorites will also appear on the default screen where you can quick dial them with a single tap. My Favorites listing on the Skype phone screen
    yellow check circle

    If the small circle is yellow, it means that they haven't been active on their PC or for at least five minutes. If they primarily use a mobile device, it means that they haven’t done anything with Skype for at least five minutes.

     

    red check circle

    If the small circle is red, it indicates that they are on a call or occupied with an activity that is on their Outlook/Office 365 schedule.

     

    green check circle

    If the small circle is green, it means that they are at their computer and not on a call or in a scheduled meeting. They can also have a green status if they are running Skype on a mobile device and are not on a call.

    These status indicators are technically known as "presence" indicators. The same function is also visible on desktop versions of Outlook, which uses a colored bar instead of circles to indicate presence.

Call Forwarding - Routing Incoming Calls to Another Number

The Need: You need to forward your calls to another number that you know (you don't need to search the University's directory). You don't want your phone or Skype application notifying you that calls are coming in.

Cost: None

How to Do it in Five Easy Steps

  1. Log into a Skype application using the username and password of the University Computing Account associated with the phone number that needs to be forwarded.

  2. Click the forwarding icon at the bottom right of the Skype display. Click the Forwarding icon
  3. Navigate down to Forward Calls to and then New Number or Contact. Click on New Number or Contact
  4. A "Forward Calls" window appears. Enter the number where you want calls to forward in the field. Once you enter ten digits, the Skype application will create a profile listing for the phone under the field. Enter number in Forward Calls window
  5. Click the OK button to set call forwarding to the number in the field.

Setting up forwarding on the mobile Skype app follows similar steps. Click on the avatar or photo in the upper left corner of the default Skype view. Then select Call Forwarding followed by Forward Calls and finally New Number if you are going to key in a phone number or New Contact if you will designate coverage to a Skype listing.

To turn off call forwarding, select the "Turn Off Call Forwarding" menu option under the forwarding icon. Click on Turn Off Call Forwarding

Call Forwarding – Searching for a Number/Account to Route Calls to

The Need: You need to forward your calls to another Skype extension and you don't know the number. You don't want your phone or Skype application notifying you that calls are coming in.

Cost: None

How to Do it in Five Easy Steps

  1. Log into a Skype application using the username and password of the University Computing Account associated with the phone number that needs to be forwarded.

  2. Click the forwarding icon at the bottom right of the Skype display. Click the Forwarding icon
  3. Navigate down to Forward Calls to and then New Number or Contact. Click on New Number or Contact
  4. A "Forward Calls" window appears. Enter a name in the "Choose the contact or phone number you want to forward calls to" field. The Skype application will begin to populate the space under the field with potential choices as you type. Enter name in Forward Calls window
  5. Select the appropriate listing from the choices so that it is highlighted. Click the OK button to set call forwarding to that listing. Select name

Setting up forwarding on the mobile Skype app follows similar steps. Click on the avatar or photo in the upper left corner of the default Skype view. Then select Call Forwarding followed by Forward Calls and finally New Number if you are going to key in a phone number or New Contact if you will designate coverage to a Skype listing.

To turn off call forwarding, select the "Turn Off Call Forwarding" menu option under the forwarding icon. Click on Turn Off Call Forwarding

Simultaneous Ring - Routing Incoming Calls to Ring Simultaneously at a Second Number

The Need: You need calls to your Skype for Business phone number need to ring simultaneously at a second number that you know.

Cost: None

How to Do it in Five Easy Steps

  1. Log into a Skype application using the username and password of the University Computing Account associated with the phone number that needs to be forwarded.

  2. Click the forwarding icon at the bottom right of the Skype display. Click the Forwarding icon
  3. Navigate down to Simultaneously Ring and then New Number. Click on Simultaneously Ring and then New Number
  4. An "Edit Phone Number" box appears. In the field below the box's title, enter the five or ten-digit phone number where you want calls to be directed to simultaneously. The ten-digit number does not necessarily need to be a University number. Enter phone number
  5. Click the OK button to set simultaneous call forwarding. Click OK

Setting up simultaneous call ringing on the mobile Skype app follows similar steps. Click on the avatar or photo in the upper left corner of the default Skype view. Then select Call Forwarding followed by Simultaneous Ring and finally New Number.

To turn off call forwarding, select the "Turn Off Call Forwarding" menu option under the forwarding icon. Click on Turn Off Call Forwarding

Delayed Simultaneous Ring - Routing Incoming Calls to Ring Simultaneously at another Number after a Delay

The Need: You need calls to ring exclusively at your Skype for Business extension for a set amount of time before simultaneously ringing at another number. This will give you the opportunity to answer calls that come in but will ensure that you have coverage if you don’t pick up.

Cost: None

How to Do it in Seven Easy Steps

  1. Log into a Skype application using the username and password of the University Computing Account associated with the phone number that needs to be forwarded.

  2. Click the forwarding icon at the bottom right of the Skype display. Click the Forwarding icon
  3. Navigate down to Call Forwarding Settings. Navigate to Call Forwarding Settings
  4. A "Skype for Business - Options" window will appear with advanced Call Forwarding options visible. Click the radio button next to Simultaneous Ring and click the field to reveal pop-up choices. Choose New Number. Skype for Business Options
  5. Enter the new phone number in the "Edit Phone Number" box and click OK. Edit Phone Number
  6. Click on the "voicemail in 20 Seconds" link next to "Unanswered calls will go to." Then select a delay time period in the pop-up menu next to "Ring for this many seconds before redirecting." Select delay time
  7. Click OK to save these settings.

The option to set up delayed simultaneous call ringing is not available on the mobile Skype app.

To turn off call forwarding, select the "Turn Off Call Forwarding" menu option under the forwarding icon. Click on Turn Off Call Forwarding