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Access My Pitt Email with the IMAP Protocol

You can use the IMAP protocol to access your My Pitt Email by following the steps below. You may need to use the IMAP protocol if you access your email with the Thunderbird desktop email client or if you have a smartphone that does not support ActiveSync.

Connect a Desktop Email Client Using IMAP

Thunderbird 45 for Windows

Important: Thunderbird does not support ActiveSync. You can still connect to My Pitt Email with Thunderbird, but you will only have access to email and will not be able to take advantage of calendar, contacts, and other features. Thunderbird does feature native support for contacts which can be populated by exporting data from the Office 365 environment and importing them into Thunderbird. But you will not be able to sync or maintain calendar events or contact information with Office 365 using Thunderbird.

Note: The steps below do not provide settings for every field. You can leave fields such as Port, SSL, and Authentication at their default settings. They will be configured automatically during the Test/Retest step listed below.

  1. Launch Thunderbird.
  2. If you are configuring an account for the first time, you will see a Welcome to Thunderbird
    window with a "would you like a new email address?" prompt, click Skip this and use my existing
    email 
    and continue to the next step. If you already have a Thunderbird configured with another account,
    click the File drop-down menu, then scroll down and across to click New Existing Mail Account...
  3. In the Mail Account Setup window, enter your name, University email address, and University Computing Account password.
  4. Uncheck Remember password.
  5. Click Continue.
  6. Click Manual config.
  7. For the Incoming: Server hostname, enter outlook.office365.com
  8. For the Outgoing: Server hostname, enter smtp.office365.com
  9. Ensure the username field lists only your username. If necessary, remove "@pitt.edu" from this field.
  10. Click the Test or Re-test button.
  11. Click Done.
  12. Click OK.
  13. To read email for your University Computing Account, locate the left-hand side navigation and click Inbox.
  14. Enter your University Computing Account password and click OK.

Thunderbird 45 for Mac

Important: Thunderbird does not support ActiveSync. You can still connect to My Pitt Email with Thunderbird, but you will only have access to email and will not be able to take advantage of calendar, contacts, and other features. Thunderbird does feature native support for contacts which can be populated by exporting data from the Office 365 environment and importing them into Thunderbird. But you will not be able to sync or maintain calendar events or contact information with Office 365 using Thunderbird.

Note: The steps below do not provide settings for every field. You can leave fields such as Port, SSL, and Authentication at their default settings. They will be configured automatically during the Test/Retest step listed below.

  1. Launch Thunderbird.
  2. Make sure that Local Folders is highlighted on the left-hand side of the screen, then click Email in the Create a new account section.
  3. If you see a prompt that asks "Would you like a new email address?", click "Skip this and use my existing email."
  4. If you are configuring an account for the first time, you will see a Welcome to Thunderbird window with a "would you like a new email address?" prompt, click Skip this and use my existing email and continue to the next step. If you already have a Thunderbird configured with another account, click the File drop-down menu, then scroll down and across to click New Existing Mail Account...
  5. In the Mail Account Setup window, enter your name, University email address, and University Computing Account password.
  6. Uncheck Remember password.
  7. Click Continue.
  8. Click Manual config.
  9. For the Incoming: Server hostname, enter outlook.office365.com
  10. For the Outgoing: Server hostname, enter smtp.office365.com
  11. Ensure the username field lists only your username. If necessary, remove "@pitt.edu" from this field.
  12. Click the Test or Retest button.
  13. Click Done.
  14. Click OK.
  15. To read email for your University Computing Account, locate the left-hand side navigation and click Inbox.
  16. Enter your University Computing Account password and click OK.

Thunderbird Troubleshooting

If you are not successful using the steps above, ensure the incoming mail (IMAP) connection is set to port 993 with SSL encryption. It should use normal password for authentication. Ensure also that the outgoing mail (SMTP) connection is set to port 587 with TLS encryption. It should also use normal password for authentication.

Connect a Mobile Device Using IMAP

Some smartphones do not support ActiveSync. If your phone or mobile device does not support ActiveSync, you can still connect it to Enterprise Exchange email using the IMAP protocol. Your mobile device may not require you to enter all of the information listed below.

  • Server type: IMAP
  • Account Name/Description: My Pitt Email
  • Name/Display Name: Your first and last name.
  • Domain: univ.pitt.edu
  • Outlook Web Access (OWA): If prompted, select this option.
  • Mail Server Name: outlook.office365.com
    Note: If prompted, enter this for both the Incoming and Outgoing Server Names.
  • Email Address: Your University email address (username@pitt.edu)
  • Username: Your University Computing Account username.
  • Password: Your University Computing Account password.
  • Incoming Mail (IMAP) Connection: Use port 993 with SSL encryption.
  • Outgoing Mail (SMTP) Connection: Use port 587 with TLS encryption.
  • Outgoing Mail Server (SMTP) Authentication: Select "require SMTP authentication".