Careers
Join our award-winning information technology team.
We are seeking experienced, goal-oriented professionals for the following positions:
Technical Trainer
(Position Number 0102557)
This is a high level technical position with Computing Services and Systems Development (CSSD). Responsibilities include technical writing and communication, development of internal and external how-to videos and courses which are specific to the Information Technology area of the University. Professionally represents CSSD in new student, faculty, and staff orientations and software application workshops.
Individual must have a minimum of 2 years professional technical training development experience. Additional requirements include the skills to develop videos on technical topics using e-Learning and authoring software. Some familiarity with HTML and Javascript is desirable. Requires excellent planning, oral communication, and written communication skills. Must be detail oriented. Must possess the initiative to work independently and effectively interact with CSSD Management and Staff. Critical that the individual have the ability to accurately interpret and represent organizational goals, technical projects, and CSSD services as they relate to Information Technology at the University.
Financial Analyst
(Position Number 0130765)
he Financial Reporting Analyst provides strategic leadership in financial management for Computing Services and Systems Development. This position provides executive level financial support to the CIO and Administration in financial analysis, evaluating cost controls, performing cost studies, and detecting trends. Responsible for preparing business recommendations based on financial and budget analysis for purposes of supporting CIO and operating decisions. Key aspect will be to determine true costs and ROIs. Provides financial leadership and involved in high level projects that affect stakeholder units across the University.
Job responsibilities include, but are not limited to, the following: Financial Planning and Analysis, IT expense management, budgetary support for IT cost centers, managing charge-out process, project estimates, capital appropriation (CAR) analyses and process facilitation, ad hoc analysis and presentations for senior management, enterprise IT reporting, industry benchmarking, and strategic data analysis.
Must have strong business background and excellent organizational, communication, and problem-solving skills. Must have experience with computerized billing systems and report writers. Must have thorough understanding of cost accounting and GAAP (Generally Accepted Accounting Principles). Dynamic leadership, analytical and strategic planning skills are expected, as is a team-oriented, proactive, problem-solving outlook. Expected to maintain absolute confidentiality as data is highly sensitive in nature. Must possess ability to partner with people at all levels of the organization and have strong communication, interpersonal, negotiating, and influencing skills. The ability to maintain and improve consistent and sound business processes is required.
Business Intelligence Developer
(Position Number 0130548)
This is a senior level technical position responsible for developing custom code & applications in support of the University's Business Intelligence systems using Oracle 11g database & Oracle PL/SQL.
Candidate must have extensive knowledge & experience in Oracle PL/SQL. Must be able to write & troubleshoot SQL statement. Knowledge of ETL tools & strategies, data warehouse and data marts as they pertain to business intelligence needs. Knowledge in design and database structures using established database and data warehouse rules and best practices. Experience with: PeopleSoft ERP system, Oracle Financial Applications, Tableau Software, IBM Cognos, Talend and Java.
Candidate must have strong verbal and written communication skills, with an ability to explain complex technical concepts in business terms for non-technical users. Candidate must be able to interpret and translate business requirements into technical requirements. Candidate must have experience working within a team environment, be able to work on multiple projects simultaneously, and work well under pressure to meet deadlines.
Senior Cognos Report Analyst
(Position Number 0130346)
The Senior Cognos Reporting Analyst is a specialized position responsible for creating Cognos Framework Models, Cubes, Dashboards and Reports to support the University's strategic Business Intelligence initiatives. Additionally, this position will be responsible for developing and establishing best practices for the Cognos Business Intelligence solution, including reports, ad-hoc queries, training and quality assurance.
Senior NOC Network Engineer
(Position Number 0104630)
This is a high-level technical position in the CSSD network operations center (NOC) responsible for assuring continuity of service for the University's data network. This position plays a lead role in the test, configuration, maintenance, and evaluation of network components. Responsibilities include training and guiding technical analysts in configuring and troubleshooting network and firewall equipment. The Engineer will also respond to alerts and faults generated by the NOC monitoring systems and investigate each problem to determine its cause and take appropriate steps to resolve faults as quickly as possible on a proactive basis. When outages or network performance problems occur that are observable by the University community, this position will determine the cause of the outage, take appropriate steps to resolve the problem, and document the cause and resolution of the problem. Additional responsibilities include coordinating and planning network changes in conjunction with the CSSD Network Engineering group and ensuring that these changes are properly documented. Some participation in ad hoc teams will be required to troubleshoot problems involving network applications and services. Additional duties include participation in the overall design and development of NOC network management strategies, testing and application of IOS software patches, security updates, and related activities. Position requires work on rotating shift schedule including weekends and holidays as assigned.
NOC Monitor
(Position Number 0104619)
This is a technical position responsible for monitoring the CSSD network operations center (NOC) displays and information screens to identify system, application, and network faults. The primary responsibility of this position is to alert NOC system and network engineers and the Help Desk to problems as they are detected in order to initiate the appropriate response. Incumbent will follow established NOC processes to detect network and system faults. Work will be closely monitored by the NOC shift supervisor. This position utilizes tools including end-to-end network views, service monitors, fault knowledge bases, and other case-based decision tools to view and interpret service alarms, apply problem isolation scripts, diagnose faults, and where possible accomplish remote restoration of service. Flexibility, ability to work well under pressure, and excellent analytical skills are critical for success in this position. Position requires the ability to work rotating shifts to support a 24-hour, seven-day NOC operation.
Network Security Engineer
(Position Number 0800575 and 0130549)
This is a technical position that requires a strong knowledge of security and systems. Incumbent must have a strong understanding of system and network monitoring, system and network management, and security. This position requires incumbent to be available to respond to incidents on a 24/7/365 basis. This position requires five years experience in network support as well as security. Bachelor's degree, CISSP (or other security types of certification) preferred.
Application Architect
(Position Number 0130402)
Senior level technical position involving analysis, planning, design, development/maintenance of CSSD Systems, Faculty Computing systems/services, and Departmental systems/services. Performs in general area of software development, systems design, problem analysis & resolution, product evaluation & integration, testing, maintenance of CSSD Systems, Faculty Computing services, and departmental services. Makes recommendations with respect to appropriate hardware/software, integration strategies. Mentors and trains junior staff on processes and procedures as well as project work. Understanding of object oriented design, emerging web technologies, and systems development in a networked environment. Demonstrated experience handling complex priorities and timelines, and designing and delivering solutions within those constraints.
Consultant
(Position Numbers 0005325)
The Consultant position is a high level technical position responsible for the support of servers, workstations, and applications for one or more departments throughout the University of Pittsburgh. This position requires a broad knowledge of Windows based operating systems, Microsoft Outlook used in conjunction with Exchange and/or IMAP servers, and the ability to troubleshoot general hardware and software issues. Macintosh, Linux, mobile/hand held device configuration, and web development skills are also particularly valuable. The incumbent will also be responsible for developing and/or maintaining documentation required for each supported system. This position reports to the manager of Consulting Services within Computing Services and Systems Development (CSSD). The incumbent must have the ability to provide exceptional customer service, be willing to assist peers while facilitating the success of the Consulting Services team, manage tasks efficiently while meeting deadlines, and possess excellent communication skills. Degree in Information Science, Computer Science and two years related job experience required.
Help Desk Analyst
(Position Number 0010125)
This is a technical position responsible for providing computer support over the telephone from a Help Desk area. Computer hardware and software experience including multiple operating systems and networking background required.
This position will be expected to follow clearly defined procedures and will take direction from the Help Desk supervisor. Two years technical support experience and a BS degree are preferred.
Excellent customer service, communication, interpersonal, and problem solving skills are critical to the success of this position. In addition, the successful candidate will show flexibility, the ability to work well under pressure, and have strong analytical skills.
The Help Desk is a 24 hour seven day per week service and this position will be required to work shifts. No vacations are permitted to be taken from August 15th through September 15th due to increased workload for preparation and the start of the new school year.
